The following is a list of products that have or are being retired.

Click here to review our browser and OS support policy.

What does End of Support mean?

When a product, operating system, or version reaches the end of support, Egnyte will no longer release new product features, bug fixes, or security patches but it will continue to operate past the End of Support date. As a result, if you experience any unexpected behavior after this date, Egnyte will recommend an upgrade to the latest version or comparable product.

What does End of Life mean?

When a product, operating system, or version reaches the end of life, Egnyte will no longer support the back-end infrastructure needed for the version to work as expected, and may even actively block the corresponding versions from communicating with the cloud, preventing any use of the application. To take advantage of the latest productivity, performance, and security enhancements, you will need to upgrade to the latest version or product.

 

Name Product End of Support Date End of Life Date Helpdesk Article
Windows Server 2003 Storage Sync, ADKit 5/1/2017   End of Support for Windows Server 2003
Storage Sync 10.3 and older Storage Sync 3/31/2018 7/31/2018
(Extended to 12/31/2018)
End of Life for Storage Sync 10.3 and Older
Windows phone app Mobile 3/1/2018   End of Support for Windows Phone
Egnyte Drive 1.x for Windows Desktop App (Egnyte Drive) 1/31/2018 9/30/2018
(Extended to 10/31/2018)
End of Life for Older Versions of Desktop Applications
Egnyte Drive 1.6.5 and below for Mac Desktop App (Egnyte Drive) 1/31/2018 9/30/2018
(Extended to 10/31/2018)
End of Life for Older Versions of Desktop Applications
Desktop Sync 9.1.1 and below Desktop Sync 1/31/2018 9/30/2018
(Extended to 10/31/2018)
End of Life for Older Versions of Desktop Applications
Backup Program Web UI  1/1/2018  2/1/2018 End of support for Backup Program
Storage Connect     3/31/2019 End of Life for Storage Connect
Desktop Sync (All versions) Desktop Sync 12/31/2019   Transition from Desktop Sync to the Desktop App
Lock and Unlock WebDAV Capabilities WebDAV 12/31/2019  12/31/2019 Upcoming Changes to WebDav
Windows 7, 8, and 8.1
All 1/14/2020   End of Support for Windows 7, 8, 8.1

 

Egnyte reserves the right to make exceptions to this policy.