Future of Storage Sync for NETGEAR

End of Support Date: September 30th, 2021

In the last year, we’ve seen a lot of changes in the business and technology landscape. Many more companies are accelerating their spend on cloud storage and cloud technologies to support their distributed workforce. We have enhanced our hybrid solution to make it more intelligent, efficient, and hands-free for our customers to align with these emerging trends.  

We have launched Smart Cache, a hybrid solution that leverages caching technology to automatically store only the most frequently accessed files on the on-premises storage. Furthermore, we have simplified the deployment steps for Smart Cache to be easily installed with a few mouse-clicks on a small form-factor Dell or Lenovo device with Windows 10 Pro. 

What Does End of Support Mean?

1. Egnyte will not currently set an End-of-Life timeline on our NETGEAR devices. Instead, customers can keep their device operational until they decide to transition to Egnyte’s latest hybrid products -  Smart Cache or Storage Sync v12
2. Egnyte will not currently terminate the functionality of Storage Sync for NETGEAR. This implies that your device will continue to synchronize with Egnyte cloud and users can continue to work on their files from their NETGEAR device and on the cloud
3. Egnyte will no longer deliver software updates on Storage Sync for NETGEAR. All new software updates are available on Egnyte’s latest hybrid solutions Smart Cache or Storage Sync v12
4. Customer will assume all risk and responsibility for any issues that arise from the continued operation of Storage Sync 11 on NETGEAR storage devices
5. If you have a software issue with your NETGEAR device and contact Egnyte Support will do their best to address the issue, but cannot make any software changes to NETGEAR devices 
6. Egnyte will no longer roll out critical software patches to address security issues on Storage Sync for NETGEAR. All critical patches will be addressed on our latest hybrid solutions, Smart Cache and Storage Sync v12
7. Egnyte is not responsible for any security issues that occur on your NETGEAR device 
8. Egnyte is not responsible for data loss or data corruption issues that occur on Storage Sync for NETGEAR 
   
   

Smart Cache versus Storage Sync for NETGEAR

We have upgraded your Storage Sync license to include Smart Cache at no additional cost. Download the Smart Cache installer and deploy it at your office where you have the Storage Sync device. You don’t have to migrate anything from Storage Sync to Smart Cache. With minimum configuration, you can set up the Smart Cache device and cache the most relevant files for users.

Smart Cache provides a superior set of capabilities compared to Storage Sync for NETGEAR. The table below illustrates the primary advantages of deploying Smart Cache at your remote office location.

Capabilities	Smart Cache	Storage Sync for NETGEAR
Real-time Sync	✔️	✔️
Access to files on on-premise storage	✔️	✔️
Offline access	✔️	✔️
Support for large files	✔️	✔️
Centralized user management	✔️
Global File Locking	✔️
Single Drive Letter	✔️
Automatic failover to Cloud when NAS is down	✔️
User Attach Policies for Hybrid Device	✔️
Automatic Caching	✔️
SMB Support (scanners, drone use cases)		✔️
Off-the-shelf solution	✔️ Dell, Lenovo, SuperMicro and more	✔️ NETGEAR only
Host OS	Windows	NETGEAR ReadyNAS
Hybrid Installation	Easy Simplified Installation Wizard for sizing and installing Site Cache	Difficult Admin requires to sign in to ReadyNAS admin UI and follow advanced steps for installation
Device Management	Device dashboard on Egnyte cloud	ReadyNAS admin UI
Hardware warranty and Support Options	Sign up with Dell, Lenovo, or preferred partners	NETGEAR
Host OS Dependency	Independent Windows OS updates do not impact Site Cache availability	Dependent NETGEAR ReadyNAS firmware updates need to align with Storage Sync updates