Out with the old and in with the new! The following is a list of products that are no longer supported by Egnyte.
What does End of Support mean?
This means that if customers need support for one of the following features, they will be required to upgrade to a supported platform first. Please refer to the linked Helpdesk articles to get more information and upgrade instructions for each product or version. If you have any questions, please contact support@egnyte.com.
What does End of Life mean?
When a version reaches end of life, Egnyte will no longer support the back-end infrastructure needed for the version to work as expected, and may even actively block the corresponding versions from communicating with the cloud. It is important that you upgrade your version to the latest before and end of life date.
| Name | Product | End of Support Date | End of Life Date | Helpdesk Article |
| Internet Explorer 9 | Web UI | 5/31/2016 | End of Support for IE 9 | |
| VMWare 8.x and 9.x | Storage Sync | 5/31/2016 | End of Support for VMWare 8.x and 9.x | |
| NETGEAR 8.x and 9.x | Storage Sync | 6/15/2016 | End of Support for Netgear 8.x and 9.x | |
| Map Drive | 6/30/2016 | End of Support for Map Drive | ||
| Synology Platform | Storage Sync | 6/30/2016 | End of Support for Synology | |
| NetApp Platform | Storage Sync | 6/30/2016 | End of Support for NetApp | |
| Simple Web UI | Web UI | 9/30/2016 | 9/30/2016 | End of Life for Simple Web UI |
| Internet Explorer 10 | Web UI | 9/30/2016 | End of Support for IE 10 | |
| NETGEAR 4 Platform | Storage Sync | 9/30/2016 | End of Support for Netgear 4 | |
| Mac OS X 10.10.x | Egnyte Drive | 9/30/2017 | End of Support for Mac OS X 10.9.x | |
| iOS 8 | Mobile | 10/21/2016 | End of Support for iOS 8 | |
| Windows Server 2003 | Storage Sync, ADKit | 5/1/2017 | End of Support for Windows Server 2003 | |
| Storage Sync 10.3 and older | Storage Sync | 3/31/2018 | 7/31/2018 (Extended to 12/31/2018) |
End of Support for Storage Sync 10.3 and Older |
| Windows phone app | Mobile | 3/1/2018 | End of Support for Windows Phone | |
| Egnyte Drive 1.x for Windows | Desktop App (Egnyte Drive) | 1/31/2018 | 9/30/2018 (Extended to 10/31/2018) |
End of Life for Older Versions of Desktop Applications |
| Egnyte Drive 1.6.5 and below for Mac | Desktop App (Egnyte Drive) | 1/31/2018 | 9/30/2018 (Extended to 10/31/2018) |
End of Life for Older Versions of Desktop Applications |
| Desktop Sync 9.1.1 and below | Desktop Sync | 1/31/2018 | 9/30/2018 (Extended to 10/31/2018) |
End of Life for Older Versions of Desktop Applications |
| Backup Program | Web UI | 1/1/2018 | 2/1/2018 | End of support for Backup Program |
| Storage Connect | 3/31/2019 | End of Life for Storage Connect |
