Egnyte incorporates innovative strategies to harness Generative AI’s full potential while safeguarding its customer’s proprietary data and aligning with specific business processes and goals.
Egnyte’s AI Assistant is an AI-powered conversational interface grounded in the company’s data.
Users can choose any of the prompts or recommended questions, use audio input or type in their question in the input bar on Egnyte’s AI Assistant. They can regenerate responses, verify answers, provide feedback, and view the chat history.
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Use Egnyte’s AI Assistant
Any Page on Egnyte Web UI
Accessing Egnyte’s AI Assistant from Left Hand Menu
Document Preview
Q&A on Egnyte's AI Assistant
Model Selector
Select Scope and Web Search
Multi-File Ask
Multi-File Ask on Search Results
Natural Language File Search
Verify Answers
Regenerate Answers
Edit a Prompt
New Chat
Chat History
Prompts Management in Egnyte’s AI Assistant
Use Prompts
Improve Prompt
Feedback Options
Ensuring Information Safety
Switch between Egnyte’s AI Assistant and Knowledge Bases
Enable or Disable Model Selector
Use Egnyte’s AI Assistant
Any Page on Egnyte Web UI
- Navigate to Files or any specific folder that is not converted to a knowledge base.
- Click on the Egnyte’s AI Assistant icon.
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When the user opens Egnyte’s AI Assistant from the side panel while browsing a folder, that folder is automatically selected as the source context. This means their queries will prioritize content from files within that folder.
To change the source selection, click on Add specific files and folders and select the desired source(s).
Accessing Egnyte’s AI Assistant from Left Hand Menu
The auto-scoping is applicable only on launching Egnyte’s AI Assistant from within a folder view. When accessing Egnyte's AI Assistant from the AI option in the left menu or other entry points, the default All Sources behavior applies.
- Navigate to Collaborate -> AI
- Egnyte’s AI Assistant will be available for the users to interact with it.
Document Preview
The auto-scoping is also applicable when opening a document in preview. The scope is automatically set to the document that the user opens in preview. The user can continue their interaction on the document in Egnyte’s AI Assistant.
Q&A on Egnyte’s AI Assistant
Users can ask questions on Egnyte’s AI Assistant and get a response based on their queries. They can either select any of the prompts/recommended questions to ask query. Alternatively, they can use audio input/type the question to get a response.
Asking brief and specific questions generates the best answers. Multipart questions, when asked separately, generate better answers.
Users can also find specific files or folders within Egnyte’s AI Assistant. Responses to their queries may include relevant files or folders, depending on the nature of the question.
Users can also choose from multiple AI models directly within the chat input box in Egnyte.
Model Selector
- Click on the Tools icon in the input box.
- Click on Model.
- By default, Gemini-2.5 Flash is selected as the default model. Click on the radio button for any other model as desired.
- The new model will be displayed as per the user’s selection.
Select Scope and Web Search
Users can enable or disable the sources using the Tools icon.
- Click on the Tools icon
- Use the toggle for Web search to enable or disable web search. Egnyte source(s) cannot be disabled.
As soon as the user enables web search, All web sources will show up in the scope. Users can then choose to add specific web source(s).
Users can control the context of their conversations with Egnyte’s AI Assistant by selecting the scope and adding the web sources if web search is enabled. They can also disable the web search, as needed.
- Click on the folder dropdown -> Add specific files and folders to set the scope.
- Select the desired file(s), folder(s), and click on Continue.
- The selected source(s) will appear. Users can continue to modify by adding or removing the required items for the scope.
Users can currently select and add up to 20 items as the source for Egnyte’s AI Assistant.
- If web search is enabled, click on All web sources and click on Add more websites to continue web search only on the specified web sources. Alternatively, click on the toggle to disable web search.
- Enter the website URL and continue to add or remove the websites to set the scope.
- Users can then continue to interact with Egnyte’s AI Assistant and the responses will be generated based on the scope.
Multi-File Ask
Users can select up to 20 files and/or folders and interact with Egnyte’s AI Assistant based on their selections. The suggested questions will also be based on the user’s selection.
The users can also select the desired items and click on Open AI Assistant from the Context menu to begin their interaction based on the selected items.
If a user is already interacting with Egnyte’s AI Assistant and selects specific file(s) or folder(s) during the conversation, they will receive a prompt to start a new chat. This prompt will offer an option to initiate a new chat based solely on their selection. Users can do this by choosing the displayed option or clicking the new chat icon at the top.
Once they click on New chat, they will view the suggestions based on their selection and can continue interacting with Egnyte’s AI Assistant.
Multi-File Ask on Search Results
The users can interact with Egnyte’s AI Assistant on the selected files based on their search results. This enables faster access to relevant content and enhances productivity by allowing users to extract insights, summarize, or take actions on multiple files simultaneously.
Natural Language File Search
Users can also use Egnyte’s AI Assistant to carry out natural language searches for file metadata. They can add filters in the query for:
- File Type: (for example, find all word docs, show me the ppts)
- User Name: (for example, what did John modify)
- Modified Date: (for example, updates from last week, modified in the last month)
- Upload Date: (for example, files uploaded last week)
Get Response on Specific Files
Users can type @<filename> in the input box to ask questions based on a specific file and receive a response.
They can also click on View all files, select the file(s), and click on Continue to ask questions based on the selected file(s).
Similarly, users can click on ‘+’ icon, search for the file(s) or click on View all files and select the desired file(s) to ask questions based on their selection.
- Users can select a maximum of 20 files to ask questions based on their selection.
- Enter at least 3 characters to begin searching for a particular file.
Use Prompts
Users can view and use prompts in their interaction with Egnyte’s AI Assistant. They can click on the View prompts icon from the input box and select the desired prompt.
They can click on Insert to use the instruction of the selected prompt in their interaction with Egnyte’s AI Assistant and receive the associated response.
Learn more about using and managing prompts in Egnyte’s AI Assistant here.
Improve Prompt
Users can provide an input and click on the Improve prompt icon to automatically improve the prompt and insert in their interaction with Egnyte’s AI Assistant.
Verify Answers
- Use audio input or type in a question and generate the answer on Egnyte’s AI Assistant.
- Read the response and click on the given source(s) to verify the information presented.
- For critical decisions, users are advised to cross-verify answers from original documents.
Inline citations are also added for Egnyte and Web sources. Users can click on the citation to view the source and verify the response.
For Egnyte source(s), the user will be redirected to the highlighted section of the referenced file if the user clicks on the citation. For web sources, the specific URL opens up.
Share Chat
Chats can be shared with any existing users or users that have been selected.
- Click on the share icon at the top or from any of the responses.
- Select Existing Users (default) or Users you choose and enter the user(s). Click on Get share link.
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The link to the conversation will be copied and the user can share it with the intended recipients.
Source files are referenced but not shared while sharing a conversation. The recipients will see the conversation content only, even if they don’t have access to the files.
The conversations that have been shared once will have the option to copy the link in chat history as well.
The selected users will receive an email informing them about the shared conversation.
When the users click on the link they receive, the same conversation will open up for them to continue interacting with Egnyte’s AI Assistant.
Regenerate Answers
The user can regenerate the answer using different source(s) in Egnyte’s AI Assistant.
- Click on the regenerate icon.
- Select the desired source(s) from the list available.
- Click on Regenerate.
Edit a Prompt
Users can edit the most recent prompt in the interaction to refine the response generated.
- Click on the Edit icon.
- Edit the prompt and click on Submit to get a response as per the edited prompt.
New Chat
- Click on the New Chat icon at the top and the ongoing chat will be cleared.
Chat History
Chat History of up to 180 days in the past is available in Egnyte’s AI Assistant. The history icon is available at the top right corner.
To view the chat history:
- Open Egnyte’s AI Assistant.
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Click on the history icon. The available historical records will show up with the date or timestamp next to it.
History of the interactions based on specific file(s)/folder(s) selection appears as shown below.
- Hover over on the chat record to view the full name if not already visible.
- Click on any of the available chat records to access it in Egnyte’s AI Assistant.
- The chat history will be blank if there are no previous conversations.
Renaming a Record
- Open the chat history of Egnyte’s AI Assistant.
- Hover over a particular record to rename.
- Click on the Rename option for the record.
- Enter the new name for the record. To undo the changes made, click on the Undo icon. If the user tries to save an empty (blank) title, then the record will be auto renamed to Untitled.
Deleting a Record
- Open the chat history of Egnyte’s AI Assistant.
- Hover over a particular record to delete.
- Click on the delete icon.
- Click on Delete in the confirmation pop-up. The record will be removed from the chat history.
Feedback Options
Users can provide feedback on the responses generated in Egnyte’s AI Assistant.
- Click on the thumbs up or thumbs down icon below the response to provide feedback. After every three questions, an explicit feedback option will appear.
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Users can provide additional comments after clicking on thumbs down. Click Submit after entering the comments. They can also choose to either provide consent (checked by default) or opt out of allowing Egnyte access to the logs.
- The feedback submitted by the user will be shared with the AI team to improve upon the feature. A notification will appear after the user submits the feedback.
Ensuring Information Safety
Egnyte’s AI Assistant strictly maintains user access permissions; it won’t unveil answers or information that users lack access to.
Egnyte’s AI Assistant does not consider password protected files and files protected using Microsoft Purview Solution (having restricted, confidential, or other protected labels) to generate responses.
Switch between Egnyte’s AI Assistant, Agents and Knowledge Bases
The users can easily switch between Egnyte’s AI Assistant, agents, and Knowledge Bases.
- Click on the dropdown at the top and switch between Egnyte’s AI Assistant, Agents and the desired Knowledge Bases.
Enable or Disable Model Selector
Admins have the option to choose if the users should be able to select their preferred Large Language Model from the chat input box.
- Navigate to Settings -> Configuration -> AI.
- User the toggle under Models to enable or disable the setting.
- Click on Save changes.