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Overview

Egnyte to Egnyte Connector enables Egnyte customers to connect separate Egnyte tenants via a one-way sync. The one-way sync will copy content only (all versions of files and folders) and will not include other file information such as metadata or permissions. By using this connector, both parties can retain a copy of the data in their own tenant, without the need to download from one tenant only to reupload in another. The following article will describe how to establish an Egnyte to Egnyte connection and best maintain it for your needs.

This feature is available on Platform Enterprise Lite and Enterprise plans. To successfully setup a connection, both tenants must be on one of these plans.

Creating a Connection

From Secure & Govern (S&G), select Settings and then the new Egnyte to Egnyte Connector module.

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Upon arriving at the Egnyte to Egnyte Connector module for the first time, the dashboard will be blank. To create a new connection, select the Add new option.

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This will open a page where you can specify the parameters of your connection. Each parameter is detailed below:

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  • Job name: This is a string used to identify your Egnyte to Egnyte connection. The job name will be copied from the source domain and will be identical in the destination domain. Duplicate job names cannot be used.
  • Source domain: This is the Egnyte Collaborate instance in which you wish to share data from. Only linked Egnyte domains will be available from this dropdown. To add or remove an Egnyte domain to this list, add or remove an Egnyte source from “Settings>Content Sources” in S&G.
  • Destination domain: This is the Egnyte tenant that you wish to share data with. If accepted, data will flow from the source domain and into the destination domain. Only 1 destination domain can be applied per connection at this time.
  • Parent folder: This is where you will select the folder(s) that you want to share with the destination domain. After selecting the folder(s) that you wish to share, this will display the folder path to the selected folder(s).
  • Optional message:  Once you create the request, admins of the destination domain will receive an email notification that contains this optional message.

While browsing the folders to share, you may see some folders unavailable for selection. Top level folders such as "/Shared" or "/All Private Folders" are restricted while others may be unavailable due to conflicts with other ongoing Egnyte processes. Simply hover over the disabled folder to view a tooltip that will provide additional information.

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Once all connection details are entered, select Create request in the top right corner of the screen. Admins of the destination domain will receive notification that there is a pending Egnyte to Egnyte connection request.

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The source domain is always the tenant that is initiating the request.

Accepting/Rejecting a Connection

When you receive a connection request, admins of your domain will receive email notifications as well as in-app notifications. Selecting the links provided in either of these communication methods will navigate you to the Egnyte to Egnyte Connector dashboard where you can Review request. Additionally, you can navigate directly to the Egnyte to Egnyte Connector module in S&G.

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Upon selecting the Review request option, you will be presented with some basic information about the connection including who initiated it, from which domain, which folder they are sharing, and approximate folder size.

Users can review this information to determine whether they want to accept or reject the connection at this time. By selecting Cancel, a user can defer their decision to a later time.

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After selecting Reject and then Next, users can optionally add a reason for rejection. This text will be included in an email that is sent back to the admins of the initiating domain.

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After selecting Accept and then Next, you will be prompted to choose the folder location in which you want to save the incoming data.

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The Egnyte to Egnyte folder cannot be moved at a later time. Moving or renaming the folder will break the connection and the connection status will reflect an error.

Egnyte will intelligently check before a connection is accepted if there are account level conflicts that prevent files from syncing. These include file size limit differences, file version count differences, if the connection will cause a domain to exceed their allotted storage, and more. This process will run in the background and users will only see these notifications if there are conflicts.

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Once a connection is established, Egnyte will automatically set the Who can delete or move this folder? option to Admins and Owners. This is intended to reduce the likelihood that a connection is broken from deleting or relocating the syncing folder.

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Connection Statuses

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There are several statuses that are used to inform users of the status of their connections. Below you will find a breakdown of these statuses:

  • Pending: The connection request has been sent but it is yet to be accepted or rejected.
  • Connected: The connection status is healthy with all folders/files syncing properly.
  • # Files skipped: The connection status is healthy, but # files have been skipped due to some limitation. These limitations can include things like unsupported characters in the file name, locked files, or files that exceed the max file size in the destination domain.
  • Expired: The pending request was not accepted or rejected by the destination domain after 7 days. The source domain will have the option to resend an expired connection which will extend the invite for another 7 days.
  • Error: There is an issue and files are no longer syncing. Most commonly this will be because the connected folder was deleted, moved, or renamed.

Editing/Removing a Connection

By selecting the More [...] button on a Egnyte to Egnyte folder connection from the Egnyte to Egnyte Connector dashboard, up to 3 options will appear. Fewer options may appear when selecting the “More” button depending on connection status or user permissions:

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  • Edit – The source domain can optionally edit the job name.

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  • Stop and remove – Upon confirming this selection, the Egnyte to Egnyte connection will be severed and data will no longer sync from the source domain into the destination domain. Any data that has already synced into the destination domain will be maintained in that domain.

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  • View folder – This will navigate the user to the parent folder in Egnyte Collaborate.

Permissions

From Settings>User Management>Roles in S&G an admin can create a custom role that includes or excludes access to the Egnyte to Egnyte Connector module. By default, all admins will have access to the Egnyte to Egnyte Connector module.

To create a custom role, select Add role. After providing a Role name and Description, the Egnyte to Egnyte Connector Folder permissions can optionally be toggled on. Further, an admin can elect for granular permissions including the ability to initiate, accept & reject, or remove connections.

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Upon saving this role, any users that are assigned this role will inherit the selected permissions.

Visual Indicators

Once a Egnyte to Egnyte connection is established, any folders that are syncing externally via a Egnyte to Egnyte connection will have a unique, blue appearance in the WebUI folder hierarchy.

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This will serve as a means of notifying end users that data is either flowing into their Egnyte to Egnyte folder or being shared externally.

In addition to the blue folder color, a Egnyte to Egnyte connection folder status will be available from the Status column in the folder listing.

By hovering over the status icon, a user can quickly understand the health of the connection via a tooltip. Clicking on the status icon will allow a user with the appropriate permissions to view the domains that the folder is shared to or from.

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Limitations & Clarifications

  • Egnyte to Egnyte connections are limited to commercial domains and are not supported on FedRamp or Archival domains.
  • Egnyte to Egnyte connections are not supported across international data centers (i.e. US to EU or EU to US).
  • Most file actions will sync in near real-time except for “Rename File”. Folder actions are performed on an hourly basis.
  • Connections are limited to 5TB, and 5 million files.
  • Up to 5 connections can perform their initial sync simultaneously.
  • Incoming and outgoing connections are restricted in the same folder.
  • Private folders cannot be shared via Egnyte to Egnyte Connector.
  • Procore Sync is not supported on an Egnyte to Egnyte connected folder.
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