Egnyte Help Desk

Conflict Detection

Overview

Conflict Detection is available on Desktop Sync, Storage Sync, and Egnyte's mobile apps. The minimum versions for support are as follows: 8.4 (Mac) and 8.4.1 (Windows) for Desktop Sync, 10.2.7 for Storage Sync, and 6.2 (iOS) and 6.7 (Android) for mobile. 

Prior to the introduction of conflict detection, if a user was editing a version of a file in Desktop Sync that wasn't the latest version, their changes would overwrite any new changes that were made to the file by other users. As an example, this would happen if a user leaves a file open for long periods of time during which other users make updates to the same file.

Conflict Detection Flow

To avoid the confusion that can occur when changes seem to be 'lost' in the latest version, Egnyte introduced conflict detectionin Desktop Sync. If desktop sync detects an attempt to update a version of a file that is out of date, the following steps occur:

1. The user will see a notification saying that a conflict was resolved with the name of the file.

2. The user's changes (and any subsequent changes as long as the file remains open) are written to a new file with text '(conflict copy from <user's email address>)' appended to the end of the name. For example, if you were working on a file named “Spring, Newsletter.docx,” your changes would be saved into a copy named “Spring, Newsletter (conflict copy from <your email address>).docx.”

3. The user will also receive an email specifying the name of the original doc and conflict copy with instructions on how they can resolve the conflict.

4. Upon closing the document the original document is updated so the user sees two documents which will be up to date - the original document and the conflict copy.

Disable Conflict Detection

Conflict detection can be enabled or disabled in the Web UI.  Navigate to "Configuration Settings" --> "General" and set the "Conflict Detection" toggle.

If conflict detection is disabled, any changes they make are uploaded to the cloud as new versions of the same file. Versions of a file are ordered based on the 'last modified time' of the file.

Supported File Extensions

Conflict detection is not supported or triggered on the following file extensions:

  • .bak
  • .dat
  • .dll
  • .dsn
  • .dwg
  • .eml
  • .exe
  • .ffs_lock
  • .itm
  • .mdb
  • .nd
  • .nwc
  • .pdb
  • .pkgx
  • .pst
  • .qbw
  • .sldasm
  • .snap
  • .xls
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