Am I Subject to Any Restrictions?

Trial Account Limits


Trial accounts have a limit on certain file types that could be used to send malware. Examples include (zip, exe, bat, etc.). Likewise, there is a limit on the number of share links allowed to be created in a trial domain. These are precautionary to help prevent spammers from utilizing Egnyte to send malware. These limits are only applied to trials and are lifted immediately upon subscription.  

Trial users on all plans are restricted to uploading 1GB of data via FTP and are limited to 20GB of total storage on their trial domain. These restrictions are lifted immediately upon subscription, but there are still a few things to keep in mind.

Paid Account Limits

Plan File Size Limits

Note: Different plans are subject to different file size limits.

Team/Office plans: 10GB

Business plan: 10GB

Enterprise plan: 25GB


Uploading

Egnyte offers many different ways to get your content into the cloud. Please note that your overall plan file size limits apply regardless of the upload mechanism that you use.

1. Dragging and Dropping files into the web interface works for files up to 100GB in size.

2. Browsing for Files from the web interface upload screen works for files up to 100GB in size.

3. Accessing files through the Desktop App is only subject to plan file size limits. 

4. Desktop or server synchronization using Desktop Sync or Storage Sync is only subject to plan file size limits.

5FTP uploading is only subject to plan file size limits.

Note: We do not recommend using FTP to upload more than 500GB of files.

6. For very large uploads of more than 500GB, we offer a ship drive service that you can learn more about here


Downloading

You can download up to 10GB or 10,000 files at a time from the Web UI for folder downloads or multi-file downloads which create a zip. This restriction is different from the limits that apply when users download from Shared File Links (see below).

Also, keep in mind that browsers impose their own set of limitations on downloading which you can change.

There is no limit for single file downloads.


Downloading from Shared File Links

Customers on the Team, Office, and Business plans are subject to limits on the quantity of data that can be downloaded from shared file links.

Team plan: 5GB per hour or 30GB per month.

Office and Business plans: 5GB per hour or 60GB per month. 

For example, if you're on the Office plan you sent 5 people a file link to a 2GB video, and they all downloaded the video within an hour, you would violate the shared file link data limit. Users will start seeing a message "sender's monthly download quota has been reached".

Note: The monthly limit is reset at the beginning of every month.


Sending Attachments

When sending a file attachment from the Web UI, you are limited to attachments that are 5MB or less.

If you have questions about your account's file link limits, please contact your Egnyte representative

 

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