There are certain limits that an account may be subject to depending on if it is a trial account or a paid account, so be sure to review the information below for more details.
Trial Account Limits
Trial accounts have a limit on certain file types including .zip, .exe, .bat, etc. Likewise, trial and newly created domains are not allowed to send share links via email. These are precautionary to help prevent spammers from utilizing Egnyte to send malware and phishing links. These limits are only applied to trials and newly paid domains and are lifted by contacting support.
Furthermore, trial users on all plans are restricted to uploading 1GB of data via FTP and are limited to 20GB of total storage on their trial domain. These restrictions are lifted immediately upon subscription.
Paid Account Limits
Plan File Size Limits
Uploading Files
Downloading
Downloading from Shared File Links
File and Folder Size Limitations
Upload Links
Sending Attachments
Printing from Preview
Search
Public API
Plan File Size Limits
Different plans are subject to different file size limits.
- Platform Team plans: 100GB
- Platform Business plan: 100GB
- Platform Enterprise Lite: 100GB
- Platform Enterprise plan: 100GB
Uploading Files
Egnyte offers many different ways to get the content into the cloud. Please note that the overall plan file size limits apply regardless of the upload mechanism in use.
1. Dragging and Dropping files into the web interface works for files up to 100GB in size.
2. Browsing for Files from the web interface upload screen works for files up to 100GB in size.
3. Accessing files through the Desktop App is only subject to plan file size limits.
4. Server synchronization using Storage Sync is only subject to plan file size limits.
5. FTP uploading is only subject to plan file size limits.
FTP is NOT recommended as a migration tool. If you have more than 50GB data total to migrate, consider using Egnyte's Migration App or some other third-party tool designed to handle larger data migrations.
Downloading
The user can download up to 10,000 files at a time from the Web UI for folder downloads or multi-file downloads, which create a zip. If using the Egnyte mobile app, the total download size is restricted to 10GB, in addition to the 10,000 file limit or the 50,000 folder count limit. This restriction is different from the limits that apply when users download from Shared File Links (see a dedicated section below). For the single file download limit - the plan file size limit applies, as well as the information below:
1. Downloading single files from the web interface works for files up to 100GB in size.
2. Accessing files through the Desktop App is only subject to plan file size limits.
3. Server synchronization using Storage Sync is only subject to plan file size limits.
4. FTP downloading is only subject to plan file size limits.
Also, keep in mind that browsers impose their own set of limitations on downloading, which you can change.
Downloading from Shared File Links
Customers on the Platform and Legacy plans are subject to limits on the quantity of data that can be downloaded from shared file links.
Team plan: 5GB per hour or 30GB per month.
Office and Business plans: 5GB per hour or 60GB per month.
Partner-Exclusive plans:
- Cloud File Server plan: 5GB per hour or 30GB per month.
- Advanced File System plans: 5GB per hour or 60GB per month.
For example, if the user is on the Office plan, and they sent five people a file link to a 2GB video, and they all downloaded the video within an hour, this would result in the violation of the shared file link data limit. Users will start seeing the message "sender's monthly download quota has been reached."
- The monthly limit is reset at the beginning of every month. Admins can run File Audit Report to check the downloads using Share Link.
- Other than the plan max file size limit, files up to 100GB in size can be downloaded via shared links
File and Folder Size Limitations
- Maximum number of files in a folder (immediate children): 50,000
- Maximum number of sub-folders in a folder (immediate children): 50,000
- Maximum path length: 5,000 bytes
Upload Links
- Maximum of 500 files per session
- File Size: 25GB (or plan limit, whichever is smaller)
- Total Upload Quota per link: 10% (or less) of the plan limit
To modify the limit of individual file size or total upload size allowed through Upload Links, contact your Egnyte Representative.
Sending Attachments
When sending a file attachment from the Web UI, it is limited to attachments that are 5MB or less.
For any questions about the account's file link limits, contact Egnyte representative.
Printing from Preview
If a file is over 20MB or more than 100 pages, the user will not be able to print directly from the Preview pane.
Search
Refer to this article for detailed information about the search and its parameters or limits.
Public API
Refer to this article for detailed information about Public API limits.