Find answers to frequently asked questions about the improvements with Editing and Co-Editing with Microsoft Office Online and Google Workspace Applications.
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Which Egnyte clients are supported?
These changes are available in the Web UI and Egnyte Desktop App for Windows now. Egnyte Desktop App for Mac will be supported soon. Also, please, note that co-editing in Egnyte Desktop App is not supported with a Turbo connection but it is coming soon.
Why am I not seeing the "Edit" button in Web UI?
The "Edit" button is shown so users can have one-click access to their favorite, or default co-editing app.
Please also ensure that the following pre-requisites have been completed:
- You must have either Microsoft Office Online and/or Google WorkSpace enabled by your admin and added to your Egnyte account.
- If you have both co-editing applications added to your Egnyte account (Microsoft Office Online AND Google WorkSpace), your admin will need to set a default app. To do so, ask your admin to go to the App Control Center and toggle to turn on one application as a "default" for you to see the "Edit" button.
If you only have one co-editing application (Microsoft Office Online OR Google WorkSpace), the enabled /added application is automatically marked as the default co-editing app for you.
Why am I not seeing the "Co-Edit" button in Web UI?
There is a difference between Edit and Co-Edit in the Web UI.
The Co-Edit button is shown when someone is already working on a particular document and another user wants to join them in a session to make edits. The new "collaboration" icon reflects it. It's about multiple users editing a document simultaneously. If you do not see the Co-Edit button in the Web UI, it means that no one is working on that document at this time.
There is a small delay in getting the collaboration icon & co-edit button on the Microsoft PowerPoint file when users are collaborating. This is a limitation on how the PowerPoint API works in general.
Are there any size limits?
|MS Word||100 MB|
|MS PowerPoint||300 MB|
|MS Excel||5 MB|
|Google Docs||50 MB|
|Google Slides||100 MB|
|Google Sheets||20 MB|
Web UI preview sizes might be different from the above (see Which Types of Files Work with the File Previewer for more details)
Do these changes work with older versions of the Google Workspace App?
These usability improvements for the Google Workspace App is not compatible with the older versions of Egnyte for Google Workspace. Please contact us at email@example.com if you have any questions about compatibility.
Does this integration work with the older Microsoft Office Online file formats?
For Microsoft, only modern formats including .docx, .pptx, .xlsx, and .xlsb file formats are supported. You can't co-author with Office 2007 or earlier format, .rtf, or other formats. In most cases, you can save the unsupported file format in the supported format first within current versions of Word, Excel, or PowerPoint. For Excel, if your file isn’t in this format, open the file and then click File > Save As > Browse > Save as type. Change the format to Excel Workbook (*.xlsx). Please note that Co-Authoring does not support the Strict Open XML Spreadsheet format. For more details on this please see this article Troubleshoot co-authoring in Office.
How can I be sure that the latest changes are saved?
Microsoft Office for the web applications sends edits from the browser to the server as often as possible. However, this process is not instantaneous and can be influenced by many factors, including network latency and performance.
Hence, Microsoft Office for the web displays the save status indicated in the status bar. If the status bar reads Saved or Saved to <HOST NAME>, then the edits have successfully made it to the server. However, if the status bar reads Saving…or Working…, then the edits have not yet been sent to the server and may be lost if the browser is closed or if you navigate away from the Office Online application immediately. Do not close the laptop lid, log out, shutdown, or put the machine to sleep during a Saving or Working status to ensure that your changes are saved.
Intermediate (not the latest!) versions of the same file created from the same device by the same user within a short period of time (about 10 min) can be pruned by the version pruning algorithm - see more details on this helpdesk guide Version Pruning.