Find answers to frequently asked questions about the improvements with Co-Editing with Microsoft Office Online and Google Workspace Applications.
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What type of license do I need to use for the Microsoft Office Online integration?
Which web browsers are supported for the Microsoft Office Online integration?
Which Egnyte clients are supported?
Why am I not seeing the "Co-edit" button in Web UI?
Do these changes work with older versions of the Google Workspace App?
Does this integration work with the older Microsoft Office Online file formats?
How can I be sure that the latest changes are saved?
Overview articles
Co-Edit Using the Microsoft Office Online
FAQ's
What type of license do I need to use for the Microsoft Office Online integration?
To use the Microsoft Office Online Integration, it is recommended to have the following subscriptions by Microsoft:
- Microsoft 365 Apps for business
- Microsoft 365 Business Standard
Keep in mind that the subscription compatibility is subject to change by Microsoft and the compatible subscriptions can be referenced here.
Which web browsers are supported for the Microsoft Office Online integration?
It is recommended to use the supported browsers listed here to use the Microsoft Office Online Integration.
Which Egnyte clients are supported?
These changes are available in the Web UI and Egnyte Desktop App for Windows and Mac now. Co-editing in Egnyte Desktop App is not supported with a Smart Cache connection at this time.
Why am I not seeing the "Co-edit" button in Web UI?
The Co-edit button is shown so users can have one-click access to their favorite or default co-editing app.
Ensure that the following pre-requisites have been completed:
- The user must have either Microsoft Office Online and/or Google Workspace enabled by the admin and added to the Egnyte account.
- If both co-editing applications added to the Egnyte account (Microsoft Office Online AND Google WorkSpace), the admin will need to set a default app. To do so, the admin needs to go to the App Control Center and and set the default app from the Settings of the respective app.
If the user only has one co-editing application (Microsoft Office Online OR Google Workspace), the enabled or added application is automatically marked as the default co-editing app.
Are there any size limits?
Microsoft Office Online has the following limits applied. Google Workspace has its own limitations, for details refer here.
| MS Word | 100 MB |
| MS PowerPoint | 2 GB |
| MS Excel | 100 MB |
| Google Docs | 50 MB |
| Google Slides | 100 MB |
| Google Sheets | 20 MB |
Web UI preview sizes might be different from the above (see Which Types of Files Work with the File Previewer for more details and from the Microsoft site here)
Do these changes work with older versions of the Google Workspace App?
These usability improvements for the Google Workspace App are not compatible with the older versions of Egnyte for Google Workspace. Contact support@egnyte.com if for any questions about compatibility.
Does this integration work with the older Microsoft Office Online file formats?
For Microsoft, only modern formats including .docx, .pptx, .xlsx, and .xlsb file formats are supported. Users can't co-author with Office 2007 or earlier format, .rtf, or other formats. In most cases, the user can save the unsupported file format in the supported format first within current versions of Word, Excel, or PowerPoint. For Excel, if the file isn’t in this format, open the file and then click File > Save As > Browse > Save as type. Change the format to Excel Workbook (*.xlsx). Co-Authoring does not support the Strict Open XML Spreadsheet format. For more details on this, see this article Troubleshoot co-authoring in Office.
How can I be sure that the latest changes are saved?
Microsoft Office for web applications sends edits from the browser to the server as often as possible. However, this process is not instantaneous and can be influenced by many factors, including network latency and performance.
Hence, Microsoft Office for the web displays the save status indicated in the status bar. If the status bar reads Saved or Saved to <HOST NAME>, then the edits have successfully made it to the server. However, if the status bar reads Saving…or Working…, then the edits have not yet been sent to the server and may be lost if the browser is closed or if the user navigates away from the Office Online application immediately. Do not close the laptop lid, log out, shut down, or put the machine to sleep during a Saving or Working status to ensure that the changes are saved.
Intermediate (or not the latest) versions of the same file created from the same device by the same user within a short period of time (about 10 min) can be pruned by the version pruning algorithm - see more details on this helpdesk guide Version Pruning.