Egnyte now enables the user to easily rename their usernames. Whether users change their names due to marriage or admins need to adjust the format of usernames, there's no need to recreate users from scratch. Now, usernames can be easily updated through the WebUI or Active Directory (ADKit).
There is a very small group of customers that will not have this feature enabled due to settings in the Active Directory Kit. These customers reach out to our Support team to learn more about the possible impact on your users and get it enabled.
Usernames aren't just displayed to the end-user but are also used to connect with different devices, like the Mobile App, Desktop App, Smart Cache, and more. Because there are many dependencies with various devices, the username rename changes have some limitations. You can see an overview of the process described below.
Change Username in WebUI
Only Administrators can change a username.
- Click on the Settings icon on the left -> Expand the Users & Groups section -> Click on Users.
- Hover over the user and click Details.
- Select the Profile tab and click Change username from the menu.
- Be sure to read the warnings, so you understand what happens when a username is changed. You can also read about them in the Limitations and Known Issues section of this article. Click I understand, continue when ready to proceed.
- Enter the new username and click Save.
The Administrator that initiated the change will receive an email notification when it's finalized.
Limitations and Known Issues
Limitations
- Desktop App: Users will need to manually need to delete offline files from the device
- Mobile App: The app will need to be reinstalled to clean the offline files from the device's storage
- Storage Sync: Administrators need to manually map new usernames if there is no Active Directory
- If there is only one current admin user in the domain, they cannot perform a username rename for themselves.
Known Issues
- Changing the username for an account can take some time if the user has a large Private folder.
- During the process, the login is disabled, and the user will be unable to access the account until the operation is completed
- Any user actions in progress will be canceled and all of the user's active sessions will end
- All of the user's login tokens will be invalidated and they must re-authenticate all devices (Mobile, Desktop App, Storage Sync...)
- Private folders will need to be re-synced for offline access
- All of the user's browser bookmarks to Egnyte will stop working
- The user's folder bookmarks within Egnyte will stop working
- All audit reports will stop returning any records for a user before the username rename change
- Permissions and login audit reports will stop returning any record for previous usernames
Contact our Support team for any questions or issues.