Egnyte provides the ability for the end-users to whitelist public IP addresses for Smart Cache and Storage Sync while performing authentication.
Hybrid devices with public IP addresses can be exposed to security risks due to the open redirect url that hybrid devices use to authenticate the Egnyte user account. In order to avoid these issues, Egnyte restricts the open redirect url to trusted networks domains or IPs only.
The users can add public IP addresses that they are planning to assign for the devices as trusted networks in their Egnyte domain’s Collaborate settings to successfully configure Smart Cache or Storage Sync devices.
The option will be available to the customers using Storage Sync v13.6 or higher version and Smart Cache v5.1.2 or higher version. If a factory reset of the appliance is performed, the new setup configuration screen will be displayed for Storage Sync v13.6 and Smart Cache v5.1.2 onwards.
Allowlist or Whitelist Public IP Addresses for Storage Sync Devices
- Review the information provided for whitelisting public IP addresses in Step 1 of the device configuration process and click on Confirm & Continue.
- The user will then be re-directed to the Web UI to provide authorization.
- Click on Continue to provide authorization for the account. Alternatively, click on Authorize as a different user and enter the account credentials for authorization.
The public IP address will be whitelisted for the Storage Sync device.
In case of an error, the user can click on Allowlist IP Address & Retry Authorization and they will be redirected to the device configuration screen.
Allowlist or Whitelist Public IP Addresses for Smart Cache Devices
- Review the information provided for whitelisting public IP addresses in Step 2 of the device configuration process and click on Confirm & Continue.
- The user will then be re-directed to the Web UI to provide authorization.
- Click on Continue to provide authorization for the account. Alternatively, click on Authorize as a different user and enter the account credentials for authorization.
The public IP address will be whitelisted for the Smart Cache device.
In case of an error, the user can click on Allowlist IP Address & Retry Authorization and they will be redirected to the device configuration screen.