Welcome to
Help Desk

Product Updates
Training
Support
Ideas Contact Support

Desktop App for WIN v3.17.2 - Added Diagnostics and Telemetry

Follow

External Release Notes: Desktop App for Windows v3.17.2 (June 27, 2024)

New Features and Improvements

Additional Diagnostics and Telemetry for Driver Installation Issues

Some users have experienced issues with the installation of the new file system driver (CBFS 2022) introduced in version 3.16.2. These issues are primarily caused by antivirus software blocking the driver installation. To address this, additional diagnostics and telemetry have been added to help troubleshoot and resolve these installation problems more effectively.

Improved Handling of Installation Issues

The installation process now includes improved handling of driver installation issues. Users experiencing problems during installation will be provided with a clear proposed solution and a direct link to the stable version 3.14.12, allowing them to revert to this version if they encounter any issues with the new driver. As this operation requires a completely new installation, admin rights to the computer are required.

To learn more about background and current status of file system driver related issues, visit the dedicated Helpdesk article.

Known Issues/Limitations

No new limitations have been discovered.

Refer to this article for the list of known limitations

Was this article helpful?
0 out of 0 found this helpful

For technical assistance, please contact us.