Egnyte is designed to be a part of the customer’s overall enterprise architecture which traditionally contains endpoint anti-virus mitigation as a best practice. With this in mind, Egnyte is not an anti-virus solution although it does provide some supporting technology to augment anti-virus remediation efforts.
Currently, Egnyte scans files for viruses received through Upload Links and quarantines the files if they’re infected. Egnyte's enhanced Malware Protection scans all uploaded data for threats, quarantines infected files, and notifies administrators and users to ensure the security and privacy of the domain. We recommend that all customers should maintain their own anti-virus software and scan all of the local sources before migrating data to Egnyte.
Best Practices
Desktop App & Smart Cache
This section applies to Desktop App whether it is connected through Smart Cache or directly to the cloud.
- Turn on real-time scanning for the desktop or laptop hard drive(s)
- For Windows devices, add the following Egnyte Desktop App processes to the whitelist or exclusion list of the anti-virus software
- EgnyteClient.exe
- EgnyteDrive.exe
- EgnyteSyncService.exe
- EgnyteUpdate.exe
- EgnyteDriveCollaborationProvider.exe
- For Mac devices, add the following processes
- EgnyteDrive
- Egnyte Drive Finder Extension
- EgnyteDriveFS
- EgnyteSyncService
-
Locate and exclude the Egnyte drive letter in Windows or Volume in Mac
The exclusion or whitelisting of Egnyte apps doesn't compromise the device security as the Egnyte cached files stored in the local directory will still be scanned by the anti-virus software.
Storage Sync
- Turn on real-time scanning for the desktop or laptop hard drive(s)
- Exclude the Storage Sync network mapped drive or Volume