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Anti-Virus Policy


Egnyte Connect is designed to be a part of your overall enterprise architecture which traditionally contains endpoint anti-virus mitigation as a best practice. With this in mind, Egnyte is not an anti-virus solution although it does provide some supporting technology to augment your anti-virus remediation efforts. Currently, Egnyte scans files for viruses received through
Upload Links and quarantines the files if they’re infected.

Egnyte recommends that all customers maintain their own anti-virus software. In support, Egnyte provides best practices for configuring anti-virus software for the Desktop App, Smart Cache, and Storage Sync as well as when you're uploading new content through Egnyte.

Best Practices

Desktop App/Smart Cache

  • Exclude the Egnyte drive letter (Windows) or volume (Mac). You can see examples of what to exclude below.



  • Turn on real-time scanning for the desktop or laptop hard drive(s)
  • Add Egnyte Desktop App processes including EgnyteClient.exe, EgnyteDrive.exe, EgnyteSyncService.exe, EgnyteUpdate.exe to the whitelist of Antivirus software for Windows devices.  For Mac devices, add the following processes EgnyteDrive, Egnyte Drive Finder Extension, EgnyteDriveFS, and EgnyteSyncService
  • Exclude the Egnyte drive or volume from Antivirus scanning by adding exclusions in the Antivirus software (e.g., Windows Defender) as below.

This exclusion doesn't compromise the security as the Egnyte cached files stored in the local directory (as part of file upload and download) will still be scanned by the Antivirus software.



This information applies whether Desktop App is connected to Smart Cache or not.

Storage Sync

  • Exclude the Storage Sync network mapped drive (shown below).



  • Turn on real-time scanning for the desktop or laptop hard drive(s)

Upload Content to Egnyte

Egnyte recommends scanning all of your local sources before you migrate data to Egnyte.


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