Egnyte is designed to be a part of the customer’s overall enterprise architecture which traditionally contains endpoint anti-virus mitigation as a best practice. With this in mind, Egnyte is not an anti-virus solution although it does provide some supporting technology to augment anti-virus remediation efforts.
Currently, Egnyte scans files for viruses received through Upload Links and quarantines the files if they’re infected. Egnyte's Enhanced Malware Protection scans all uploaded data for threats, quarantines infected files, and notifies administrators and users to ensure the security and privacy of the domain. We recommend that all customers should maintain their own anti-virus software and scan all of the local sources before migrating data to Egnyte.
Best Practices
Antivirus Whitelisting
This section applies to the Desktop App, whether it is connected through Smart Cache or directly to the cloud.
For optimal performance and reliability, ensure that real-time scanning is enabled on desktop or laptop hard drives, and that the Egnyte Desktop App is properly excluded from antivirus scanning where required.
The exclusion or whitelisting of Egnyte apps doesn't compromise the device security, as the Egnyte cached files stored locally will still be scanned by the anti-virus software.
Desktop App for Windows
We recommend excluding the Egnyte Desktop App installation directory from antivirus scanning.
The default installation paths are:
-
Versions up to 4.1.0:
C:\Program Files (x86)\Egnyte Connect\
-
Version 4.2.0 and later:
C:\Program Files\Egnyte Connect\
In environments where multiple versions may be present (for example during upgrades), it is recommended to exclude both locations.
If the antivirus solution requires more granular configuration, ensure that the following Desktop App processes are also excluded:
- EgnyteClient.exe
- EgnyteDrive.exe
- EgnyteSyncService.exe
- EgnyteUpdate.exe
- EgnyteDriveCollaborationProvider.exe
- EgnyteHelpViewer.exe
- CefSharp.BrowserSubprocess.exe
-Excluding the installation directory provides the most reliable results and minimizes the risk of interference with Desktop App operations.
-Incomplete exclusions may lead to performance issues or problems with file access and synchronization.
Desktop App Core for Mac
For devices on Desktop App Core for Mac, add the following processes:
- EgnyteXPCBroker
- EgnyteUpgradeChecker
- EgnyteFpSyncService
- EgnyteFinderSync
- EgnyteFileProvider
Desktop App for Mac (Legacy)
For Mac devices, add the following processes
- EgnyteDrive
- Egnyte Drive Finder Extension
- EgnyteDriveFS
- EgnyteSyncService
Additional Exclusions for Desktop App
Locate and exclude the Egnyte drive letter in Windows or Volume in Mac.
The exclusion or whitelisting of Egnyte apps does not compromise the device security as the Egnyte cached files stored in the local directory will still be scanned by the anti-virus software.
Storage Sync
- Turn on real-time scanning for the desktop or laptop hard drive(s)
- Exclude the Storage Sync network mapped drive or Volume