Egnyte is committed to providing the most secure content repository. Egnyte offers strong Malware Protection capabilities to promote security and privacy of the data in the domain.
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Egnyte scans all data uploaded via any endpoint to the domain for malware.
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Malware Scans are performed asynchronously after a file is uploaded to a domain.
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Files identified to contain malware are quarantined and available to the administrator in the Potential Malware section in the WebUI. Any synced copies of the file are also deleted from the local sync client application. For example, offline copies on Desktop App, Storage Sync and Smart Cache devices.
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The Potential Malware section lists all malware files found in the your domain and quarantined.
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Notifications are sent to the first domain Admin as well as the user who uploaded the potential malware.
There is 200MB file limit size for malware upload scanning.
- The admin can view details about the type of malware detected. Select or right click on the malware detection and select Malware Details.
- Admin can also download the malware file with caution. Select the file and click on Download option.
- Click on Download in the disclaimer. The file gets downloaded on the user’s system.
- Click on Download in the disclaimer. The file gets downloaded on the user’s system.
- The admin can preview the file and view additional details about the file, as well as the user and device from where it was uploaded.
- The admin may also permanently delete the quarantined file or choose to restore or download it with caution.
Enhanced malware protection feature is available and enabled by default to all the Platform plan customers. Please contact your Account Manager or Egnyte Sales team to add this feature.
Email Notification
If a malware is detected on a file uploaded by a user, an automated Email notification is sent to the user and the admins informing them of the malware detection.
The user can click on the View Detected File and they are redirected to Potential Malware to view details of the malware detected.
Similarly, if a user restores a file, an email notification is triggered. The user can click on View File to preview the file.
Frequently Asked Questions
Does Malware Protection Cover Viruses as Well or Just Malware?
Viruses are a subset of Malware as a category. Hence, the malware protection of data in Egnyte covers both. Egnyte also offers ransomware detection which is a separate capability available with Egnyte’s Data Security & Governance product offering. Refer to Customizing Entropy-Based Ransomware Detections – Egnyte and Ransomware FAQs – Egnyte for more information.
How Often are the Anti-Virus Signatures Updated?
The signatures are regularly updated to make sure that the enhanced security and protection is provided.
Is this Scanning Done in Real-Time for Uploads?
No, the scanning is not done in real-time. However, it is near real-time to ensure malware protection.
Can Customers Run a Full Scan in Cases of Malware Suspicion?
Currently, there is no option for the customers to run a full scan on data at rest. When a user uploads a file, the scan will be triggered only for that specific file being uploaded.
What happens if a user tries to use upload links to upload a file with malware?
The user will not be able to complete the upload action in this case. They will be notified about the potential malware detected.