Egnyte Connect is designed to be a part of your overall enterprise architecture which traditionally contains endpoint anti-virus mitigation as a best practice. With this in mind, Egnyte is not an anti-virus solution although it does provide some supporting technology to augment your anti-virus remediation efforts. Currently, Egnyte scans files for viruses received through Upload Links and quarantines the files if they’re infected.

Egnyte recommends that all customers maintain their own anti-virus software. In support, Egnyte provides best practices for configuring anti-virus software for the Desktop App, Turbo, and Storage Sync as well as when you're uploading new content through Egnyte.

Best Practices

Desktop App/Turbo

  • Exclude the Egnyte drive letter (Windows) or volume (Mac). You can see the examples of what to exclude below.

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  • Turn on real-time scanning for the desktop or laptop hard drive(s)
  • Add Egnyte Desktop App processes including EgnyteClient.exe, EgnyteDrive.exe, EgnyteSyncService.exe, EgnyteUpdate.exe to the whitelist of anti-virus software.

This information applies whether Desktop App is connected to Turbo or not.

Storage Sync

  • Exclude the Storage Sync network mapped drive (shown below).

    Screen_Shot_2019-04-22_at_12.46.40_PM.png

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  • Turn on real-time scanning for the desktop or laptop hard drive(s)

Upload Content to Egnyte

Egnyte recommends scanning all of your local sources before you migrate data to Egnyte.