Egnyte Help Desk

Sensitive Content Tab

Once you select content classification policies in the Settings page, Egnyte Protect will start matching content in your sources against the selected policies. You don’t have to wait for the content classification process to complete to view the results; matched files and folders are surfaced in the Sensitive Content tab as soon as they are found.

This tab shows a sortable list of locations in your sources - Egnyte Connect folders, Windows folders as well as SharePoint folders, Document Libraries and List items - which directly contain files with sensitive content. For each location, you can see the content source, the number of sensitive files immediately within the location, the level of risk associated with the sensitive content and the last updated timestamp.

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Sensitive Content Risk

You can find the locations with the most sensitive content using their Risk scores. Egnyte Protect calculates a Risk score for each file and each location on a scale of 1 to 9 based on the type of contained sensitive content. Locations with more files with more sensitive content will have higher Risk scores. For example, a folder containing files with highly sensitive information such as employee Social Security numbers will have Risk scores closer to 9, while a folder containing just files with telephone numbers will have Risk scores closer to 1.

Location details

When you click on the row for a location, you can see more details about the sensitive content found inside the location.

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These details include:

  • the content classification policies that were matched with the files inside the location. For example, if a file inside a folder matched the PCI-DSS policy, the PCI-DSS tag would be visible in the Details pane when you click on the folder’s row.
  • the complete list of sensitive files in the folder and the actual sensitive information found in them.
  • a link to open the location outside Egnyte Protect in another browser tab in the case of Egnyte Connect and SharePoint Online sources.

You can also find a tool here to permit any sensitive content detected in the location, as long as it matches certain classification policies. For example, the Finance folder may be permitted have sensitive content matching the GLBA built-in policy but it is not permitted to contain internal R&D files that are matched by a custom policy.

Content Classification progress

The process of classifying content in all your source is quite intensive, especially when you turn on content classification for the first time. Egnyte Protect can take anywhere from a few hours to a week, depending on the size of your sources, to perform an initial classification of all your content. You can see the progress of the content classification process in the Sensitive Content tab. Please note that Egnyte Protect only classifies certain files in your sources.

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Skipped files

Even among the classifiable files in your sources, Egnyte Protect may not be able to classify certain files. These include files that have been password-protected, corrupt files or files that could not be processed for some other reason. You can view the count of such skipped files in the progress bar. You can also break down the count by the reason why the file was not classified or export the list of these skipped files as a CSV.

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