Still have questions about Shared links or the My Links section in the Web UI? Find answers to frequently asked questions below.
Why can’t I access the link anymore?
- The link may have an expiry setting, either by a certain date or number of clicks.
- The link may be deleted.
- The creator of the link may have lost permissions to the file or folder.
- Your administrator may have disabled sharing links.
If your link looks active but the link says it’s invalid, the folder that the Share link was created from may have had share links disabled as a setting for that specific folder.
Why is my link disabled?
- The file or folder may have been deleted.
- Your administrator may have disabled a specific sharing feature. For example, if the administrator turns off sharing for Standard Users, the Standard Users' previously created links will be shown as disabled.
Why can’t I create a link in a specific folder?
- Folders can have specific settings where creating share links can be disabled. Public links can be limited to files and folders, files only, or no shared public links.
- Contact the admin or owners of the folder to change the setting if needed.
- If you previously created a link for a folder where sharing settings were disabled for that folder, that link is permanently disabled and cannot be re-enabled if the settings are reversed.
Why can’t I change a specific setting when creating a new Share link?
Administrators can enforce settings for links, such as:
- If users can share files, folders, or upload links.
- For file and folder links, enable or disable specific link security types, such as sharing with anyone, account users, recipients only, or with a password.
- Default expiration, such as limiting the number of days from the creation date, or the maximum number of clicks allowed on a link.
Why can’t I see My Links or Links I’ve Shared?
- If you can’t see Links I’ve Shared, this is because you are a Standard User and do not have capabilities to create share links.
- If you do not see the My Links tab, your Administrator has disabled the Share link feature entirely.
Why don’t I see a link under Links I’ve Shared tab?
The link refers to a file or folder that you may have lost permissions for.
Why don’t I see a link under Links I’ve Received tab?
The link refers to a file or folder that the creator may have lost permissions for.
What happens to links I’ve created if I lose access to a folder?
- The share links are no longer accessible.
- The receivers of the links will no longer see it under Links I’ve Received.
- You will not see the links under Links I’ve Shared.
- If you gain permissions back to that folder, the links you shared previously will not be recoverable.
What happens to links created by users who are deleted or deactivated?
If a user is deleted:
- Administrators will get an email notification with a report to show how many active links were created by the user.
- Share links will still be accessible and active until you delete them.
If a user is deactivated:
- Share links and upload links will still be accessible and viewable.
Can I reactivate a deleted link?
After you delete a link, you cannot reactivate it.
Why don't Standard Users appear in the "Created by" search filter?
The filter for user search doesn’t show Standard Users in domains where admins have disabled link sharing for Standard Users.
Still have questions? Learn more about the My Links features.