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Shared Links FAQ


Still have questions about Shared links or the Links section in the Web UI? Find answers to frequently asked questions below.   

Why can't I access the link anymore?

Why is my link disabled?

Why can't I create a link in a specific folder?

Why can't I change a specific setting when creating a new Share link?

Why can't I see My Links or Links I've Shared?

Why don't I see a link under the Links I've Shared tab?

Why don't I see a link under Links I've Received tab?

What happens to links I've created if I lose access to a folder?

What happens to links created by users who are deleted or deactivated?

Can I reactivate a deleted link?

Why don't Standard Users appear in the "Created by" search filter?

Why Am I Getting the Error "You have reached the maximum allotted email"?

Why Can’t I Access the Link Anymore?

  • The link may have an expiry setting, either by a certain date or number of clicks.
  • The link may be deleted. 
  • The creator of the link may have lost permission to the file or folder.
  • Your administrator may have disabled sharing links.

If your link looks active but the link says it’s invalid, the folder that the Share link was created from may have had share links disabled as a setting for that specific folder.

Why is My Link Disabled?

  • The file or folder may have been deleted.
  • Your administrator may have disabled a specific sharing feature. For example, if the administrator turns off sharing for Power Users, the users' previously created links will be shown as disabled.

Why Can’t I Create a Link in a Specific Folder?

  • Folders can have specific settings where creating and sharing links can be disabled. Public links can be limited to files and folders, files only, or no shared public links.
  • Contact the admin or owners of the folder to change the setting if needed.
  • If you previously created a link for a folder where sharing settings were disabled for that folder, that link is permanently disabled and cannot be re-enabled if the settings are reversed.

Why Can’t I Change a Specific Setting When Creating a New Share Link?

Administrators can enforce settings for links, such as:

  • If users can share files, folders, or upload links.
  • For file and folder links, enable or disable specific link security types, such as sharing with anyone, account users, recipients only, or with a password.
  • Default expiration, such as limiting the number of days from the creation date, or the maximum number of clicks allowed on a link.

Why Can’t I See My Links or Links I’ve Shared?

  • If you can’t see Links I’ve Shared, this is because you are a Standard User and do not have capabilities to create and share links.
  • If you do not see the Links tab, your Administrator has disabled the Share link feature entirely.

Why Don’t I See a Link Under Links I’ve Shared Tab?

The link refers to a file or folder that you may have lost permissions for.

Why Don’t I See a Link Under Links I’ve Received Tab?

The link refers to a file or folder that the creator may have lost permissions for.

What Happens to Links I’ve Created if I Lose Access to a Folder?

  • The shared links are no longer accessible.
  • The receivers of the links will no longer see it under Links I’ve Received.
  • You will not see the links under Links I’ve Shared.
  • If you gain permissions back to that folder, the links you shared previously will not be recoverable.

What Happens to Links Created by Users Who Are Deleted or Deactivated?

If a user is deleted:

  • Administrators will get an email notification with a report to show how many active links were created by the user.
  • Share links will still be accessible and active until you delete them. However, the share link will be shown as a deleted link for other users under Links I’ve Received.
  • Upload links will no longer be accessible and cannot be recovered.

If a user is deactivated:

  • Share links will still be accessible and viewable.
  • Upload links will be unavailable as the owner is deactivated.

Can I Reactivate a Deleted Link?

After you delete a link, you cannot reactivate it.

Why Don't Standard Users Appear in the "Created By" Search Filter?

The filter for user search doesn’t show Standard Users as these users do not have the capability to create and share links.

Why Am I Getting the Error "You have reached the maximum allotted email"?

Trial and newly paid domains are not allowed to send share links via email. This is precautionary to help prevent spammers from utilizing Egnyte to send malware and phishing links. These limits are only applied to trials and newly paid domains and are lifted by contacting support. For full list of restrictions, please see Am I Subject to Any Restrictions 

Still have questions? Learn more about the Share Links features. 

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