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Users with iPhone and iPad devices on iOS 11 or later can record their screen. This is useful when trying to capture an issue for your IT department to review. We'll walk you through how to enable...
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Admin users can define a list of file extensions that Desktop App should not upload to the cloud. Desktop App will continue to download existing files with the defined extensions, but updates or ne...
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Our incident reports are now available at https://status.egnyte.com You may also subscribe to real-time updates via Email, SMS, Twitter, or RSS feeds from our Status Page.
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IMPORTANT NOTICE: Desktop Sync is no longer be supported as of January 1st, 2020. Egnyte offers several means for you to access the files you store in the cloud from your desktop: Desktop App and W...
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If your account is locked for non-payment, you will need to contact a sales associate to review the terms of your Egnyte account. Sales associates can be reached at retention@egnyte.com. Please do ...
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Egnyte understands how important support services are to ensure customer success. That's why Egnyte is committed to answering your questions and resolving your issues quickly and effectively. We ha...
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Follow the steps below to upgrade: 1. Copy the directory_service.ini file from your current folder to a location outside of the folder. 2. Download and extract the new version. 3. Copy each entry...
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Please follow the steps below to run the Sync Status Report from Egnyte's web interface. The report allows you to check the status of each type of sync instance running against your server. 1. Log...
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Egnyte's entire platform is HIPAA-ready, which includes the applications developed to access the cloud file server. For more information on HIPAA compliance, click here.
Don David created an article,
This article provides instructions for configuring the Command-Line FTP client to work with Egnyte. For background information about uploading files using FTP and access to other FTP configuration ...