We are pleased to confirm that Egnyte Desktop App Core for Mac officially supports MacOS Golden Gate, starting with Desktop App Core for Mac v 1.22.0. Compatibility testing against both the Golden Gate beta and the public release is complete, and all issues identified during testing have been resolved.
| Issue | Description | Resolved In |
| Unexpected Application closures | Desktop App Core could close unexpectedly during extended sessions on Golden Gate. | v 1.21.0 |
| Egnyte command line interface (egcli) installation | An installation issue affected the Egnyte command line interface (egcli) on Golden Gate. | v 1.21.0 |
| Missing menu bar tooltip | No tooltip appeared when hovering over the Desktop App Core icon in the menu bar. Cosmetic only. | v 1.22.0 |
What Users Should Do
- Upgrade to Desktop App Core for Mac v 1.22.0 to run on a fully supported configuration.
- Upgrade Desktop App Core before upgrading the operating system to Golden Gate. This is the smoothest path and avoids reconnection steps afterwards.
- If unexpected behavior occurs after upgrading, contact Egnyte Support with a description of the issue and the Desktop App version.
Official Support Timeline
Application |
Official MacOS Golden Gate support |
| Desktop App Core for Mac | Supported from v 1.22.0 |
| Desktop App for Mac (Legacy) | By December |
Official support for Desktop App for Mac (Legacy) will be confirmed in a follow-up announcement once the corresponding release is available. Until then, we recommend holding off on upgrading to MacOS Golden Gate on machines that rely on the Legacy app for day-to-day work.
Troubleshooting
Drives Not Reconnecting After a Restart
MacOS maintains an approval list for background helper applications, and an entry can be disabled on a machine after repeated reinstalls or a restart. This behavior is not specific to Golden Gate. If drives disconnect and clicking Connect has no effect:
- Go to System Settings → General → Login Items and Extensions.
- Scroll to the Background App Activity section and locate the Egnyte, Inc. entry.
- If the toggle is off, turn it on, then restart the machine.
If the toggle is greyed out, it is managed by the organization's IT policy, contact the IT administrator to allow the Egnyte background helper. If the drives still do not reconnect, contact Egnyte Support.
Operating System Support Policy
In line with Egnyte's operating system support policy, which covers the three most recent MacOS versions, the addition of MacOS Golden Gate means MacOS Sonoma will no longer be officially supported. The Desktop App may continue to install and operate on Sonoma, but Egnyte will no longer validate new releases or provide issue-specific fixes for that version.
This keeps our development and quality efforts focused on MacOS Golden Gate, MacOS Tahoe, and MacOS Sequoia.
Migrating from the Legacy App
Because official Golden Gate support arrives earlier for Desktop App Core, we encourage users still on the legacy app to migrate to the new Desktop App Core for Mac, which offers:
- Improved performance and stability
- Enhanced security and compliance
- Earlier and continued support for new macOS releases