Who can purchase External Replication?
How is External Replication priced?
Does the customer pay monthly or annually?
Is this a pay-as-you-go service?
What does the purchased replication amount mean?
What happens if a customer goes over the purchased amount?
Will the customer receive alerts before they reach the limit?
Who receives usage alerts?
Does External Replication billing include the third-party cloud storage costs?
If a customer adds more replication capacity during their contract, how is that billed?
Does External Replication auto-renew?
Can a customer purchase or adjust External Replication themselves in the product?
What content is included in replication?
Is replicated size based on deduplicated storage?
Are there job size limits that the customer should know about?
What happens to the replication jobs if there is a plan change?
How can a customer enable External Replication in their plan?
Can a customer try out external replication before purchasing it?
Who can purchase External Replication?
External Replication is currently intended for eligible customers on Enterprise Lite, Enterprise, Essentials, Elite, and Ultimate plans and requires Secure & Govern. Availability can depend on the subscription and contract structure.
For customers who are not sure whether their plan supports External Replication, it is recommended to contact the Account Manager or the Egnyte Sales team.
How is External Replication priced?
Current pricing is generally based on replicated storage capacity. Internal billing configuration references a default price of $25 per TB per month, which is equivalent to $300 per TB annually. The actual pricing may vary based on the signed order form or negotiated agreement.
Does the customer pay monthly or annually?
That depends on the contract and payment cycle. In the current customer-facing model, External Replication is typically sold as a contracted service aligned to an existing agreement. Some customers are billed annually, while others may see charges spread across their normal billing cycle.
Is this a pay-as-you-go service?
No. External Replication is generally sold through a contract-based purchase flow rather than a fully self-serve pay-as-you-go model. Customers usually purchase an agreed replication amount in advance.
What does the purchased replication amount mean?
The purchased amount represents the External Replication capacity included in the agreement. Billing and alerts are tied to that contracted limit.
What happens if a customer goes over the purchased amount?
The replication jobs can continue running, but the customer may receive warning emails as usage approaches or exceeds the purchased amount. Overages and any related charges are handled according to the pricing schedule and agreement.
Reaching the limit does not necessarily stop replication. It may continue and create additional billable usage depending on the agreement.
Will the customer receive alerts before they reach the limit?
Yes. Alerting is designed to notify domain admins as usage approaches the configured threshold.
- At 75% of the limit, admins receive one alert email
- At 90% of the limit, admins receive one alert email plus one reminder after three days
- At 100% or more of the limit, admins receive one alert email plus reminders after three and seven days
Who receives usage alerts?
All admins on the domain will receive customer-facing limit alerts.
Does External Replication billing include the third-party cloud storage costs?
No. Egnyte charges for the External Replication service itself. The external storage provider may separately charge for storage, API requests, lifecycle rules, retrieval, networking, or other cloud usage.
For total cost planning, consider both the Egnyte External Replication charges and the destination cloud provider costs.
When will External Replication appear on the invoice?
External Replication charges are generally aligned to the existing contract and billing cycle. If the service is added mid-term, invoicing may follow the contract terms and co-term with the current agreement.
If a customer adds more replication capacity during their contract, how is that billed?
Additional purchased capacity may be billed as an upsell under the existing agreement. The exact charge timing depends on the payment cycle and contract terms.
Does External Replication auto-renew?
In the current billing model, External Replication is intended to co-term with the main agreement and auto-renew with it, unless the contract states otherwise.
Can a customer purchase or adjust External Replication themselves in the product?
No. External Replication is typically enabled and adjusted through Egnyte’s sales or account process rather than full in-product self-service billing.
What content is included in replication?
External Replication can replicate Shared data and, in some cases, Private data by request. It replicates the current file and folder structure, but there are some things that cannot be replicated, listed below:
- Trash contents
- Previous file versions
- Permissions
- Empty folders
- Egnyte Users and Configurations
These limits can matter when estimating how much data will be replicated and how much external storage is needed.
Is replicated size based on deduplicated storage?
No, replication includes data pre-deduplication. That means the replicated footprint may differ from how storage appears elsewhere in Egnyte.
The Deduplication feature is part of the Data Fabric add-on available for Platform Enterprise Lite and Platform Enterprise Plan. Contact the Egnyte account manager or Sales Team to learn more.
Are there job size limits that the customer should know about?
Yes. A single replication job is currently documented with practical limits around 10 TB and 10 million objects, and larger operational guidance recommends breaking up large datasets into multiple jobs.
What happens to the replication jobs if there is a plan change?
As long as the account has access to Secure and Govern tenant, there won’t be any changes to the external replication feature and it will remain intact.
How can a customer enable External Replication in their plan?
Contact the account manager or the Egnyte Sales team to add this feature.
Can a customer try out external replication before purchasing it?
No, customers cannot test out the feature before purchasing it. Egnyte recommends purchasing a 1TB pack to experience the feature.