Issue Delegation

Secure & Govern offers both manual and automated issue delegation, enabling entitled users to assign issues to end users for justification or delegate them for remediation. This workflow empowers non-admin users to take action while easing the burden on administrators.

Importance of Issue Delegation in Secure & Govern

There are several reasons and benefits of delegating Secure & Govern issues. Here are two of the most important reasons.

• Reduced IT Admin Burden: Empower non-Administrative users to take a bigger role in corporate security controls while reducing the burden on IT Administrators allowing them to focus on higher priority security threats.
• Increased Productivity: The tailored access and streamlined functionalities delegated to Users enable them to focus on their specific tasks within Secure & Govern, leading to heightened productivity and effectiveness.

How to Manually Delegate Secure & Govern Issues

Entitled users can manually delegate issues to any non-standard user (not external users) such as Power Users or Admins. The configuration and workflow are described below.

Secure & Govern Role Entitlement Requirements

The following Secure & Govern role entitlements are required for a user to manually delegate a detected issue.

Manual Issue Delegation Process

The following steps are required to manually delegate issues in Secure & Govern.

• Log into Secure & Govern.
• Go to the Issues View.
• Select an issue to be delegated.

• Go to the Issue Details section and select the extended menu option (3 dot menu).
  
  
  
  

• Select Delegate Issue.
  
  
  
  

• In the Delegate Issues window, enter or search for a user to delegate to and enter a note(required).
  
  

• Click the Delegate button.
• The issue is automatically delegated to the selected user and a notification is sent to the user that an issue has been delegated to them.
  
  

How to Automatically Delegate Secure & Govern Issues

Detected issues can also be automatically delegated to users using the Secure & Govern issue auto-remediation rule engine. The following steps are required to automatically delegate users in Secure & Govern.

• Log into Secure & Govern.
• Go to Settings > Analysis Rules > {Rule Type}.
• Select Rule Type (for example: Public Link).

• Click the Create an auto-remediation rule button.
  
  

• Enter Rule Name and Rule Description.
  
  
  

• Select Next.
• Enter Rule Criteria.
  
  
  
  

• Select Next.
• Enter Rule Actions (Delegate to).
  
  

• Select Next.
• Optionally select Apply this rule to previously detected issues that match the selected criteria.
  
  
  
  

• Select Next.
• Review the Rule Configuration.
  
  
  
  

• Select Create.
• Auto-remediation rule is created.
  
  

How Does Issue Delegation Work

Egnyte Secure & Govern issue delegation is an internal workflow to help customers remediate issues more efficiently. The following describes the general steps of the issue delegation process flow.

• Issue is manually or automatically delegated to a user.
• A notification is sent to the to the user informing them that an issue has been delegated.
• The user clicks on the link in the email notification or logs directly into Secure & Govern.
• The delegated user can take the following actions
  • • Remediate the issue themselves. (e.g. delete public link)
    • Add explanation/justification. (e.g. explain why a public link is needed)

Justification Workflow for Manually Delegated Issues

• User adds explanation or provides justification.
• A comment is added to the issue.
• A notification, which includes the justification entered by the user, is sent to the user who delegated the issue .
• The issue is automatically re-assigned to the user who delegated the issue.
• The original issue delegator takes the final remediation action or manually delegates the issue to another user.

Justification Workflow for Automatically Delegated Issues

• User adds an explanation or provides justification
• A comment is added to the issue
• A notification, which includes the justification entered by the user, is sent to all Secure & Govern Administrators
• Any Administrator takes the final remediation action or manually delegates the issue to another user

Additional Information

• Secure & Govern Issue Auto-Remediation
• Role Based Access in Egnyte Secure & Govern
• Secure & Govern RBAC Fine Grained Role Entitlements