Elevate Your Egnyte Expertise. Join our Customer Community to connect with a network of peers and share game-changing strategies. Join Today

Welcome to
Help Desk

Product Updates
Training
Support
Ideas Community Contact Support

Offline Encrypted File Migration (Android App V 9.4)

A mandatory system update is being implemented in the Android app version 9.4 to align it with new Google Play security and performance requirements. This involves a one-time migration of Encrypted Offline Files to ensure continued access and data integrity on modern devices.

Why This Migration Is Necessary?

Google Play now requires all apps targeting Android 15 and above to support 16 KB memory page sizes. This change is designed to:

  • Improve Performance: Provide a 5-10% boost in overall system performance.
  • Enhance Efficiency: Reduce power usage during app launches and improve memory management.
  • Ensure Future Access: Prevent app crashes or installation failures on newer hardware that utilizes these larger memory segments.

For this to happen, the encryption libraries used for offline files must be rebuilt, and the data must be migrated to stay compatible with these new memory standards.

Who Needs to Migrate?

The mandatory one-time migration for Offline Encrypted Files only applies to users of the Android App (version 9.4) who meet both of the following prerequisites:

  • The device has files marked for offline access prior to installing version 9.4.
  • The Local Storage Encryption security setting is currently enabled within the app. This setting ensures that offline files are encrypted on the device and are thus the target of the migration.
    Who Needs to Migrate.jpg

What to Expect During Migration

The migration process is automated and will begin when the updated application is first opened.

Users need to click on Start Migration.

Users need to click on Start Migration. 1.png

The interface will display the migration status (for example, Migrating, Migration Completed) to keep users informed:

migration status 2.png    migration status 3.png

When all encrypted files are successfully verified and secured, the migration will be completed, and the app will return to the homepage screen.

Recommended Actions

To ensure a successful transition, the following steps are advised:

  • The application should remain open (meaning, in the foreground) during the Migrating status for the fastest results.
  • The device should be charged or connected to power, and a stable network connection is necessary.
  • Offline files should not be accessed until the migration is completed.

Related Articles

How to Download Files and Folders Using Egnyte Mobile Apps

 

Was this article helpful?
0 out of 0 found this helpful

For technical assistance, please contact us.