The Offline Folder Auto-update feature keeps designated offline files and folders in sync with the cloud, without requiring manual refresh actions.
This feature is currently in Limited Availability. To request this feature, contact our Products team.
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Enabling or Disabling Auto-Update
When do Auto-Updates Occur
Storage Considerations
Offline Mode Behavior
Behavior When Auto-Update Is Disabled
Limitations and Future Improvements
Enabling or Disabling Auto-Update
The auto-update setting can be configured during the process of marking a folder for offline access. A prompt is displayed with the option to enable or skip auto-updates and to include or exclude subfolders.
The setting can also be modified using the More menu (⋯) by selecting the enable or disable auto-update option.
A new auto-update icon will appear in the metadata line for any folder or file with auto-update enabled. When the feature is disabled, the icon is not shown.
When do Auto-Updates Occur
Auto-updates are triggered in the following cases:
- When the application is launched
- When the app transitions from background to foreground
- When the folder marked for offline is opened or refreshed from the listing view
- When the Offline tab is opened
Auto-updates apply only to files in the folder marked for auto-update. Subfolder contents are not updated automatically.
Storage Considerations
If a mark offline with auto-update action requires more storage than what is currently allocated for offline files on the device, a warning message is displayed. Three options are provided:
- Continue: Increases the offline storage allocation to unlimited and proceeds with the update
- Cancel: Closes the prompt with no changes made
Offline Mode Behavior
When the device is offline, the Offline tab displays a message indicating the time of the last successful sync. The message also recommends reconnecting to the internet to access the latest content.
Limitations and Future Improvements
Several enhancements are planned for the upcoming phases of Offline Folder Auto-Update, including:
- Support for moved content: Files and folders moved to a different location in the cloud may not always update correctly in the Offline tab. Improvements are underway to handle these cases more reliably.
- Better alignment with admin policies: Auto-update will soon respect changes to admin settings, such as when folder downloads or encryption are enabled or disabled at the domain level. This ensures policies are properly handled.
Additional improvements are planned around download management, performance with large folders, expired file cleanup, and accuracy of download size estimates.
In addition to the above, some occasional glitches or unexpected behaviors may still occur. These are known and actively being addressed as part of ongoing development.
The Offline Auto-update experience will continue to improve with each release, with a strong focus on performance, reliability, and user clarity.