Any user of the Migration App.


This product is currently in Limited Availability. We invite any Customers interested in using the product to engage Egnyte Professional Services or their Customer Success Manager to have it enabled for their domain.


Running the Sanitize command in Migration App changes any unsupported characters in filenames on the Source to an underscore. Once Sanitize is complete, you need to run Scan again, after which you will be able to migrate those renamed files successfully.

If you don’t want to change file names on the Source, do not run Sanitize. But be advised that if you don't run Sanitize, those offending files and folders will NOT be migrated and you will have to handle them manually.

Unsupported Characters

By default, after running Sanitize in Migration App, the following unsupported characters in filenames are replaced by an underscore ("_") on the Source:

Unsupported Standard Characters

a space at the beginning or end of a file name
\ : . / "




Note: Space means an actual space (" ")


Unsupported Unicode Characters










































































These limitations are not imposed by Migration App independently, but rather reflect Egnyte's overall character support and file type limitations. To find out more, see this Helpdesk Article: Unsupported Characters, and File Types.

Questions? Feature Requests? Other Feedback?

If you have feature suggestions or requests, feel free to submit them here, and make sure you mention Migration App in the text.

For more complex requests that would benefit from providing screen shots or other attachments, you may submit them to Be sure to include Migration App in the email title. Our Support team will push your comments to the Product team for consideration.