Any user of the Migration App.


This product is currently in Beta. We invite any Customers interested in joining the Beta program to engage Egnyte Professional Services or their Customer Success Manager for consideration.  


Running the Sanitize command in Migration App changes any unsupported characters in filenames on the Source to an underscore. Once Sanitize is complete, you need to run Scan again, after which you will be able to migrate those renamed files successfully.

If you don’t want to change file names on the Source, do not run Sanitize.

Unsupported Characters

By default, after running Sanitize in Migration App, the following unsupported characters in filenames are replaced by an underscore ("_") on the Source:

Unsupported Standard Characters

a space at the beginning or end of a file name
\ : . / "




Note: Space means an actual space (" ")


Unsupported Unicode Characters










































































These limitations are not imposed by Migration App independently, but rather reflect Egnyte's overall character support and file type limitations. To find out more, see this Helpdesk Article: Unsupported Characters, and File Types.



Questions? Feature Requests? Other Feedback?

If you have feature suggestions or requests, feel free to submit them here, and make sure you mention Migration App in the text.

For more complex requests that would benefit from providing screen shots or other attachments, you may submit them to Be sure to include Migration App in the email title. Our Support team will push your comments to the Product team for consideration.

Want to consult with a real live Egnyter?

Feel free to pop in for Office Hours. Tuesdays and Thursdays, 8:00am-8:50am PT. A Migration App specialist and an Egnyte Generalist are almost always on the call. It's a great way to get specific questions answered quickly.