Any user of the Migration App.


This product is currently in Limited Availability. We invite any Customers interested in using the product to engage Egnyte Professional Services or their Customer Success Manager to have it enabled for their domain. 


Sanitization is an option with any data migration command. Opting in to Sanitize changes any unsupported characters in filenames on the Source to an underscore. 

If you don’t want to change file names on the Source, do not opt-in to Sanitize. But be advised that if you don't Sanitize, those offending files and folders will NOT be migrated and you will have to handle them manually.

Opting In to Sanitize the Source

We recently improved the Migration App UI by simplifying and combining some individual commands into metacommands. With this improvement, Sanitize is no longer an atomic command but is included within any Migrate Data as an option.

When you select Migrate Data, this modal will appear:


Once you have made your selection, click Migrate Data and your migration job will proceed. Note that if there is nothing on the source that needs to be sanitized, Migration App will skip the step, regardless of what you have selected.

Unsupported Characters

By default, after running Sanitize in Migration App, the following unsupported characters in filenames are replaced by an underscore ("_") on the Source:

Unsupported Standard Characters

a space at the beginning or end of a file name
\ : . / "




Note: Space means an actual space (" ")


Unsupported Unicode Characters










































































These limitations are not imposed by Migration App independently, but rather reflect Egnyte's overall character support and file type limitations. To find out more, see this Helpdesk Article: Unsupported Characters, and File Types.

Questions? Feature Requests? Other Feedback?

If you have feature suggestions or requests, feel free to submit them here, and make sure you mention Migration App in the text.

For more complex requests that would benefit from providing screen shots or other attachments, you may submit them to Be sure to include Migration App in the email title. Our Support team will push your comments to the Product team for consideration.