Audience

Any user of the Migration App.

This product is currently in Beta. We invite any Customers interested in joining the Beta program to engage Egnyte Professional Services or their Customer Success Manager for consideration.

How do I troubleshoot the Migration App if my migration status appears to be paused?

This can happen if the CMMAgent has aborted due to memory constraints on the host system. Download the Migration Report and look at the summary section to see if a migration command has aborted for any reason. 

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As a workaround, you can create a new migration job with the same source and destination paths and migrate the data to the destination.

 

Questions? Feature Requests? Other Feedback?

If you have feature suggestions or requests, feel free to submit them here, and make sure you mention Migration App in the text.

For more complex requests that would benefit from providing screen shots or other attachments, you may submit them to help@egnyte.com. Be sure to include Migration App in the email title. Our Support team will push your comments to the Product team for consideration.