Audience

Any user of the Migration App.

This product is currently in Limited Availability. We invite any Customers interested in using the product to engage Egnyte Professional Services or their Customer Success Manager to have it enabled for their domain. 

How do I troubleshoot the Migration App if my migration status appears to be paused?

This can happen if the CMMAgent has aborted due to memory constraints on the host system. Download the Migration Report and look at the summary section to see if a migration command has aborted for any reason. 

Download the Migration Report from the Migration Dashboard by clicking on the three dots next the listing for the Migration Job.

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You may also download the Migration Report from the Migration Details page by clicking on the link in the upper right corner of the page.

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As a workaround, you can delete the current migration job, then create a new migration job with the same source and destination paths.

 

Questions? Feature Requests? Other Feedback?

If you have feature suggestions or requests, feel free to submit them here, and make sure you mention Migration App in the text.

For more complex requests that would benefit from providing screen shots or other attachments, you may submit them to support@egnyte.com. Be sure to include Migration App in the email title. Our Support team will push your comments to the Product team for consideration.