Egnyte Help Desk

Support Services

Egnyte understands how important support services are to customer success. That's why Egnyte is committed to answering your questions and resolving your issues quickly and effectively.

Egnyte offers customer support in three different tiers - find the right plan for your business.

 

Which Support Plan Do I Have?

Egnyte administrators can log in to the web interface to determine or upgrade the existing Support plan. Click on Settings, then click on Plan Details. 

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How Do I Upgrade My Support Plan?

If you would like to upgrade your current support package or plan type, make the change directly from your Plan Details page, or contact us.

Egnyte has worked hard to devise plan types to meet the varying demands of its customers.  From small businesses to large enterprises, Egnyte has a product offering to suit your needs.  Every Egnyte plan type comes with comprehensive customer support but we now offer Premium and Platinum tiers for our Business and Enterprise plans.  Please see the matrix below to identify which support plan comes with your plan type and what upgrade options are available.

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Egnyte Community

Egnyte Community

Want to connect with other Egnyte users and our Egnyte team? Share ideas and ask questions in our Community.

Help Improve Egnyte

Every day we work hard to make Egnyte better with feedback from users to improve our products. Sign up to participate in Egnyte User Studies.