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Support Services


Egnyte understands how important support services are to ensure customer success. That's why Egnyte is committed to answering your questions and resolving your issues quickly and effectively.

Egnyte has worked hard to devise plan types to meet the varying demands of its customers. From small businesses to large enterprises, Egnyte has a product offering to suit your needs. Every Egnyte plan type comes with comprehensive customer support, but we also offer Premium or Platinum tiers. Find the right plan for your business.  For more information on the different tiers of Support, click here.

Which Support Plan Do I Have?

Egnyte administrators can log in to the web interface to determine the existing Support plan. Click on Settings, then select the Plan Details tab.


How Do I Contact Support?

Have a question?  Need help? Our team of support specialists is available 24/7 to ensure your success with unwavering commitment. For more details, please visit the Egnyte Support Plans page. 

Contact Support via Email   OR   Submit a Case Online

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