Egnyte understands how important support services are to ensure customer success. That's why Egnyte is committed to answering your questions and resolving your issues quickly and effectively. We have different plans available to meet the varying demands of its customers. From small businesses to large enterprises, Egnyte has a product offering to suit your needs.
Every Egnyte plan includes the comprehensive customer support and additional Premium or Platinum tier support is also available. To find the right plan for your business, please visit the Egnyte Support Plans page for more details.
Which Support Plan Do I Have?
Egnyte administrators can log in to the web interface to determine the existing Support plan. Click on Settings, then select the Current Plan under Subscription tab.
How Do I Change My Support Plan?
To change your current Support Plan, contact your Success Manager, Sales Rep or Egnyte Sales team.
How Do I Contact Support?
Have a question? Need help? Our team of support specialists is available 24/7 to ensure your success with unwavering commitment.
Contact Support via Email OR Submit a Case Online
You can also send logs, error screenshots or contact support from within the Egnyte product UI. Refer to Contact Egnyte Support from Product UI.