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Control How Users Access Egnyte


Admins are able to control how employees access files in Egnyte. Admins can manage user access through multiple channels: Mobile, FTP, Egnyte Desktop App, and the Web Interface.


Mobile access is available to all users with a login, no matter the Egnyte plan. By default, all Admin, Power, and Standard Users can download the Egnyte mobile app and download Egnyte content to their mobile device (i.e., Device Storage). To adjust mobile settings, open the menu (3 horizontal lines) and select Settings from the drop-down. From the Configuration tab, select Applications. The Mobile section is the first thing you'll see.

From here, you'll need to decide if you'd like your users to be able to download the app and if so, which device types can download and access the app. You can allow access for iOS, Android, and Windows devices or any combination of the three. If everyone in your company was issued an iOS device, toggle the Allow Access on Android and Windows to Disabled and Save your changes to reduce the risk of unauthorized access.

You'll also need to determine if you want to give your mobile users access to download files and/or folders to their local phone storage. Downloading files and folders will allow the user to access the information offline. You can learn more about best practices for securing your user's mobile access here. If you decide to disable mobile storage for all of your users, change the Device Storage toggle to Disabled and click Save


FTP access is available to Admins and/or Power Users on Platform and Legacy plans. By default, these users can access FTP, but Admins can restrict access and/or require only secure connections. To adjust FTP settings, open the menu (3 horizontal lines) and select Settings from the drop-down. From the Configuration tab, select Applications and scroll down to the FTP section.

If you enable FTP, you'll need to decide which users can transmit data using FTP and if a secure FTP connection is required. Standard FTP poses security risks by transmitting unencrypted usernames and passwords over the network; we recommend selecting the FTPES (SSL-based FTP) or SFTP (SSH-based FTP) box.


Desktop App

Admins can control Desktop App access to restrict Power Users from viewing and editing files directly from their desktops. To modify access through these products, open the menu (3 horizontal lines) and select Settings from the drop-down. From the Configuration tab, select User Types & Roles.


These options are enabled by default; toggling the option(s) to Disabled will remove the product download links that appear in the Apps & Integrations page.

Individual Control

The settings described above are applied on an account-wide basis. However, Admins can restrict individual users from accessing files through the web interface or Desktop App. To modify web and desktop access, go to Settings and click on the Users & Groups tab. Hover over the user you want to edit, click Details when the box appears, and open the Profile page.
Use the drop-down menu labeled Map Drive and Web to control how the user can access Egnyte.

If you choose Web access only, the employee will only be able to access Egnyte via a web browser. If you choose Map Drive access only, the employee will have access to files through the Desktop App, but they will no longer be able to log in through the web interface.


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