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Switch from Storage Sync to Smart Cache FAQ

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How Do I Switch From Storage Sync to Smart Cache?

At this time, we do not support direct data migration from Storage Sync to Smart Cache. You will need to install the Smart Cache device and synchronize data from the cloud to be able to use Smart Cache. 

If you're using Storage Sync to migrate data to Egnyte, switch to Smart Cache once the initial data migration has finished processing.

I Do Not Have Any Available Storage Sync Licenses But Would Like to Migrate from Storage Sync to Smart Cache. Can I Request Temporary Licenses?

Since Smart Cache uses the same licenses as Storage Sync, you need to have some available to complete the migration. Contact your Egnyte Account Manager to request temporary licenses.

Can I Do a Disk Migration from Storage Sync to Smart Cache?

Smart Cache does not allow disk migration from Storage Sync today. Any sync has to be done from the cloud to the Smart Cache device at the initial installation.

Can I Deploy Smart Cache on a NETGEAR Device Similar to Storage Sync?

No, Smart Cache installers are only supported on VMware ESXi and Windows Hyper-V hypervisors. Review the helpdesk article for further guidance on choosing the right NAS device for your remote job site. 

Can I Deploy Smart Cache on Other Models of Hypervisors Like VirtualBox?

Smart Cache installers are only supported on VMware ESXi and Windows Hyper-V hypervisors. Review the helpdesk article for further guidance on choosing the right NAS device for your remote job site.

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