Welcome to
Help Desk

Product Updates
Training
Support
Ideas Contact Support

Managing and Using Trash in Egnyte

Follow

While collaborating on the content in Egnyte, you often need to delete unwanted documents, restore the documents that were deleted before, or even sometimes permanently delete the unwanted documents sitting in the trash for longer.

Egnyte supports all your trash management needs to ensure that your content is safe and secure while optimizing the storage cost.  

Skip Ahead to...

Manage Trash and Retention Policies

Manage Purgeable Items

Delete Files and Folders

Restore Files and Folders

Permanently Delete Files and Folders

Manage Trash and Retention Policies

The domain admins can setup various trash and retention policies like file version policy to define how many versions of a file are kept before older ones are automatically moved to trash, trash purge settings to define how long to retain the deleted content in the trash, user settings to define if they want to let their users view and restore items they've deleted, etc. Refer to Trash and Retention Policy Settings for more details on how these policies work and how the admin can set them up as the users collaborate. 

Manage Purgeable Items

Items to be Purged tab on the Trash page is designed for domain admins with limited trash storage to easily identify files slated for automatic purging. 

Manage trash 1.png

This tab allows administrators to review files and, if necessary, restore them to prevent unwanted data loss.

Delete Files and Folders

The users often come across unwanted documents that they want to get rid of to keep the storage clean and organized. In Egnyte, the users with Full or Owner permission can select and delete unwanted files and folders and in turn, move them in the Trash folder. Refer to Delete Files and Folders for more details on how the user can delete the files and folders.   

Restore Files and Folders

As a safeguard against accidental deletion, Egnyte provides an option to the users to restore the files and folders from the Trash folder before it is permanently deleted. Note this option is available only if the domain admin has configured the domain to let the users restore the content that they delete.  Refer to Restore Files and Folders from Trash for more details on how users can restore content from the Trash folder

Permanently Delete Files and Folders

Even when the deleted files and folders are sitting in the Trash folder, it still consumes the storage and hence it costs money. The deleted files and folders are needed to be kept in the Trash folder for some duration according to the trash retention policy to allow for restoring the same in case it was deleted accidentally. Sometimes, for some obvious reasons, the admins might want to manually purge (permanently delete) the content from the Trash folder. Only the admin of the domain can manually purge the data (delete it permanently) from the Trash folder

However, in some cases, the default retention period may be set through content lifecycle policies in Secure & Govern, then it is not possible to delete the data from the Trash folder.

Refer to Permanently Delete Files and Folders for more details on how admins can permanently delete the content from the Trash folder

Was this article helpful?
0 out of 0 found this helpful

For technical assistance, please contact us.