Issues View Overview

The Issues View displays all open issues found by Egnyte Secure & Govern across all content sources. Entitled users can view issue details, delegate issues to other users, export issue reports and remediate issues within the Egnyte Secure & Govern Issues View.

Issue Severity

Each issue is assigned a Severity score based on the issue type and the nature of the item to which the issue pertains. For instance, an Unused Group issue has a severity of 1, whereas a Public Link issue that concerns a file with sensitive content may have a severity of 9. The user can sort by issue severity to quickly review and triage the most important issues.

Issue Filters

Users can narrow the list of issues shown by using the filters in the left-hand pane. For instance, they can choose to see only issues of a specific type, found after a certain date, with specific severity or by sensitive content type. These filters can be combined so users can view what they want at any given time. By default, the issue list is sorted by issue update time, with the newest issues on top.

Issue Details

Users can view the details of each issue, by selecting and reviewing the issue detail in the right-hand pane. After reviewing the details, users can write comments, delegate it to another user or remediate the issue immediately.

Issue Export Report

• The issues detected by Secure & Govern can also be exported to an Excel file using the Export Issues button in the top right corner of the Issues View. 
• Users can choose to export the entire list of issues, currently filtered issues, or selected issues.
• The report will provide the following information for the issues detected.
  • Issue Number
  • Detected By Rule
  • Item Type (user, group, folder or file)
  • Item (username, group name, folder or file path)
  • Source
  • Severity
  • Issue Detected (Date and time frame)
  • Issue Updated (Date and time frame)
  • Issue Remediated (Date and time frame)
  • Issue Status
  • Sensitive Content
  • Issue Initiator
  • Issue Initiator Email
  • Detected User/Group 
  • Detected User/Group Email
  • Detected User Type
  • Last Activity Date
  • Assigned User 
  • Assigned User Email
  • Detection Type
  • Confidence
  • Total Detected Folders/Files
  • Detected Logins
  • Link Created Date
  • Link Last Viewed Date