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The Issues View displays all open issues found by Egnyte Secure & Govern across all content sources (by default). Entitled users can view issue details, delegate issues to other users, export issue reports and remediate issues within the Egnyte Secure & Govern Issues View.

Issue Severity

Each issue is assigned a Severity score based on the issue type and the nature of the item to which the issue pertains. For instance, an Unused Group issue has a severity of 1, whereas a Public Link issue that concerns a file with sensitive content may have a severity of 9. You can sort by issue severity to help you quickly review and triage the most important issues.mceclip0.png

Issue Filters

Users can narrow the list of issues shown by using the filters in the left-hand pane. For instance, you can choose to see only issues of a specific type, found after a certain date, with specific severity or by sensitive content type. These filters can be combined so users can view what they want to at any given time. By default, the issue list is sorted by issue update time, with the newest issues on top.
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Issue Details

Users can view the details of each issue, by selecting the issue and reviewing the issue detail in the right-hand pane. After reviewing the issue details, users can write comments, delegate the issue to another user or remediate the issue immediately.

Issue Export Report

The issues detected by Secure & Govern can also be exported to an Excel file using the Export Issues button in the top right corner of the Issues View. Users can choose to export the entire list of issues or filtered subset of issues based on the filters selected. The report will provide the following information for the issues detected.

  • Issue Number
  • Detected Issue Type
  • Detected Item Type (user, group, folder or file)
  • Detected Item Description (username, group name, folder or file path)
  • Source
  • Severity
  • Issue Detected Date
  • Issue Updated Date
  • Issue Remediated Date
  • Issue Status
  • Sensitive Content Detected
  • Issue Initiator Name
  • Issue Initiator Email
  • Detected User/Group Name
  • Detected User/Group Email
  • Detected User Type
  • Last Activity Date
  • Assigned User Name
  • Assigned User Email
  • Detection Type
  • Detection Confidence
  • Total Detected Folders/Files
  • Detected Logins
  • Link Created Date
  • Link Last Viewed Date

Not all information will be available for all issue types as some of the data may not be applicable to certain issue types.
New issues won’t automatically appear while you remain on the Issues tab. To show new issues and any updates to existing issues, click the Refresh button at the top right.

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