Sync for offline access with the Desktop App


The Egnyte Connect Desktop App is now available to all customers for Windows and for Mac. The app includes a feature that allows users to sync selected folders for offline access. Admins can enable or disable the feature for all users on the domain (see the Enabling sync for the Desktop App section below for more information).

Enabling sync for the Desktop App

Domain administrators can enable the feature from the Desktop App section in the Applications tab under the Configuration section in the web interface.


Within 15 minutes of enabling the feature, users with drives connected to the domain will see an additional option in the right click context menu for folders to Sync for offline access. If the feature is disabled, all local copies of synchronized folders on user's machines will be removed and users will no longer see the option to sync for offline access.


Enable the ability to sync for specific roles with role based administration

If you enable the ability to sync for Admins only or None of your users from the applications tab, you can choose to enable the feature for specific Power User roles. This is particularly useful if you only want to enable the feature for a subset of users in your organization. To do this, navigate to the User Types & Roles section, select a role and enable the sync feature from the Applications section. Then you can simply assign users to that role.



Known behaviors and limitations

The feature has the following known limitations:

  • If you select a folder for sync, you cannot exclude any of its child folders from sync.
  • Moving content between folders marked for sync and folders that are not marked for sync is not currently allowed. Copying, however, is allowed.

When it comes to preserving unsynchronized content, the following behaviors apply:

  • When you remove your drive or unsync a folder, any unsynchronized files will moved to a folder on your desktop.
  • When you uninstall the app, synchronized content will remain inside the %localappdata%\EgnyteDrive\offline folder.



Egnyte Community

Egnyte Community

Want to connect with other Egnyte users and our Egnyte team? Share ideas and ask questions in our Community .