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Don David

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  • How Do I Change My Session Timeout Duration?

    Administrators can configure a session timeout duration for the Web Interface. This setting can be changed from Settings -> Configuration -> Security & Authentication -> General. The session can be...

  • Sync Status Report

    Please follow the steps below to run the Sync Status Report from Egnyte's web interface. The report allows you to check the status of each type of sync instance running against your server.  1. Log...

  • Third-Party Apps That Can Be Used With Egnyte

    This article contains a list of third-party mobile applications that are certified to work with Egnyte. Most of the apps below either link directly into Egnyte or can connect to the customer's acco...

  • Record your iOS (iPhone or iPad) screen

     Users with iPhone and iPad devices on iOS 11 or later can record their screen. This is useful when trying to capture an issue for your IT department to review. We'll walk you through how to enable...

  • Which Egnyte desktop client should I use?

    IMPORTANT NOTICE: Desktop Sync is no longer be supported as of January 1st, 2020. Egnyte offers several means for you to access the files you store in the cloud from your desktop: Desktop App and W...

  • Can Egnyte Host QuickBooks Data?

    Although we can store QuickBooks backup data, we currently cannot host the QuickBooks application or database on our servers (e.g. you cannot edit a QuickBooks file directly from Egnyte servers or ...

  • How Long Will it Take to Upload or Download my Files?

    This depends on the following conditions:   File Size: How big is the file or folder you are uploading?. The bigger the file, the longer it will take. Take the total size of your files into account...

  • How Do I See How Much Space I Have Used?

    To check the total storage used, log on as the administrator on Egnyte's WebUI. On the left-hand side, click the Reports icon and under Dashboard, select the Storage tab.  Information about storag...

  • How Do I Know My Data is Secure?

    Keeping your data safe and private is of utmost concern to us. We've utilized a range of security and encryption techniques to ensure that your data is secure. Egnyte uses encryption techniques on...

  • What Happens to My Files If I Stop Using Egnyte?

    If you choose to stop using Egnyte, you can export all your data out of Egnyte by whichever channel you choose. You can utilize the delete functions within the application or on the WebUI to purge ...