Welcome to
Help Desk

Product Updates
Ideas Contact Support

Governance Access User and Content Sources


To ensure our customers receive the additional protection that comes with our Platform Enterprise and Platform Enterprise Lite plans as soon as possible, we automatically add the primary Egnyte domain as a content source under Secure & Govern as part of product deployment.  This applies to new-to-Egnyte customers and current customers who have upgraded their plans.


To do this automatically and seamlessly, we create the Governance Access service account with username ‘governanceaccess’ and use this account to add the primary Egnyte domain as a content source.  The Governance Access service account that Egnyte creates does not consume a user license!  The Plan Details page in Settings correctly reflects your license usage and does not include the Governance Access service account, so please refer to it when planning for licenses.


To trigger alerts when ransomware, suspicious login, unusual access, or other high severity issues are detected, log in to Egnyte and navigate to Secure & Govern.  Secure & Govern Administrators will begin receiving alerts so that they can take immediate action.

Was this article helpful?
0 out of 0 found this helpful

For technical assistance, please contact us.