Some of our users on the Desktop App for Windows experienced CBFS driver errors upon either a fresh install. Users may also experience the error during an upgrade from a previous version.
If a user receives the following error during an Egnyte Desktop App installation, use the following steps to complete the installation.
Use these steps to complete the installation:
- Uninstall Egnyte Desktop App
- Reboot the computer
- Goto to C:\Program Files (x86)\Egnyte Connect and check if the CBFS folder exists in there. If it does, then rename or delete C:\Program Files (x86)\Egnyte Connect folder.
- Reinstall Egnyte Desktop App (it should work this time).
If the problem persists, please contact support by emailing support@egnyte.com.