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Setup failed to install the CBFS file system driver

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Some of our users on the Desktop App for Windows experienced CBFS driver errors upon either a fresh install. Users may also experience the error during an upgrade from a previous version.

 

ARM processors are not supported.

Screenshot_2021-01-27_at_15.52.29.png

 

If you receive the following error during an Egnyte Desktop App installation on your PC, please use the steps to complete the installation. 

 

Please use these steps to complete the installation:

  1. Uninstall Egnyte Desktop App
  2. Reboot the computer
  3. Goto to C:\Program Files (x86)\Egnyte Connect and check if the CBFS folder exists in there. If it does, then rename or delete C:\Program Files (x86)\Egnyte Connect folder. 
  4. Reinstall Egnyte Desktop App (it should work this time).

If the problem persists, please contact support by emailing support@egnyte.com.

 

 

 

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