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Setup failed to install the CBFS file system driver


Some of our users on the Desktop App for Windows experienced CBFS driver errors upon either a fresh install. Users may also experience the error during an upgrade from a previous version.


If a user receives the following error during an Egnyte Desktop App installation, use the following steps to complete the installation. 

Use these steps to complete the installation:

  1. Uninstall Egnyte Desktop App
  2. Reboot the computer
  3. Goto to C:\Program Files (x86)\Egnyte Connect and check if the CBFS folder exists in there. If it does, then rename or delete C:\Program Files (x86)\Egnyte Connect folder. 
  4. Reinstall Egnyte Desktop App (it should work this time).

If the problem persists, please contact support by emailing support@egnyte.com.




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