Egnyte enables admins to create a branded experience by customizing email templates for invitation messages when adding new users. Additionally, admins can configure Egnyte to send email notifications using their organization’s own email servers and domain. This setup enables a more secure, consistent communication experience that aligns with the company's policies and branding.
Custom Branding is available by default for all Platform plans.
Email Invitation Templates
Email invitation messages can be customized for users. Each user type (Power and Standard Users) can have a different email template. Admins can use templates to promote helpful resources, provide general instructions, and much more.
Custom Mail Server Integration
Admins can use their company's mail server to send out emails when sharing links, notifications, or inviting new users to their Egnyte domain.
Navigate to Configuration -> Branding -> Mail Server Integration to set up custom mail server integration. Specify the desired settings, such as:
- Authentication method
- Mail server address
- Mail server port
- Option to connect securely (none/SSL/TLS)
- Sender’s name
- Sender’s email
Please note that the account used for sending emails should be the same that is used for authenticating the mail server.
SMTP Authentication Methods
Egnyte currently offers two authentication methods
- Microsoft Authentication (based on OAuth2) for customers using Microsoft SMTP services and Microsoft Azure Identity management (recommended)
- Basic Authentication using username and password
Egnyte does not support Microsoft Mail Server Integration SMTP Microsoft auth method in FedRAMP environments due to security reasons.
Microsoft Authentication
In order to use Microsoft Authentication (OAuth2), customers need the following information from their Azure Active Directory
- Tenant ID
- Client ID
- Client Secret
Step 1 - Log in to Microsoft Azure and make a note of the Tenant ID from Active Directory overview.
Step 2 - Register a new App in Microsoft Azure using the callback URI provided in the Egnyte WebUI to obtain the Client ID
Copy Callback URI from Egnyte page
In Microsoft Azure, go to App Registrations and click on the New Registration button.
Fill in the App Name and select the account type. Under Redirect URI select Web from the dropdown and paste the URI copied from Egnyte.
Note down the client ID from the Overview page of the application.
Step 3 - Create a new client secret to obtain the client value
Type in a Description, select the tenure of the secret and click on the Add button.
Copy the value of the Client Secret.
Make a note of the client secret value.
Egnyte does not notify admins about expired client secrets. Administrators are required to update new client secrets before the chosen expiration date. If client secrets expire, no notifications, password reset emails, or account invitations will be sent.
Step 4 - Enter the information in Egnyte domain settings and click Save Changes.
In Egnyte domain settings enter the the information from Microsoft Azure as follows:
- Client ID = Application (Client) ID
- Client Secret = Value of the Client Secret
- Tenant ID = Tenant ID
After successful authentication continue with adding the remaining mail server information and test settings using the Test Now button and save the settings.
Basic Authentication Using Username/Password
Customers not using Microsoft SMTP services may use basic authentication with username and password to connect to their SMTP server.
- Note that Port 25 for SMTP is not supported. Egntye recommends using port 465 or 587 for SMTP.
- Basic authentication method requires disabling security defaults and is therefore not recommended by Egnyte. We recommend using Microsoft Authentication whenever possible.
Mail Server IP Addresses
To ensure users are able to receive all email from Egnyte, add the following IP addresses to the allowed sites in the network.
- 168.245.53.124
- 208.117.56.144
- 149.72.193.80
- 149.72.202.3
- 149.72.133.214
If using a custom SMTP email server, allow the data center IP address as well the email server IP, depending on the location. For details, see Egnyte Firewall Rules
For any assistance regarding firewall or SMTP relay settings, contact Egnyte Support.