Common Warnings and Resolution Steps

The following guide outlines common application error states and how to resolve them. To see the state of the application, hover over the Egnyte system tray icon in Windows or the tray menu icon in Mac.  

 

Insufficient Disk Space

What's causing this?

You do not have enough disk space for the application to operate.

How to resolve it

  • Free up disk space on the hard drive where your user profile information is stored (in most cases, this will be your primary hard drive), OR
  • Select the Manage Offline Folders option from the App settings page and remove some folders from syncing for offline access - they will still be accessible while you have an internet connection.

 

 

Unable to connect, Contact your administrator

What's causing this?

This typically occurs due to errors in the certificate used to encrypt and decrypt any requests sent to the cloud. For security reasons, the Desktop App will only connect to hosts which make use of certificates that are trusted on the machine.

How to resolve it

  • Contact your IT administrator to see if the network setup is making use of a certificate that is not trusted on your machine. This can happen if there is a proxy that is using an untrusted certificate to encrypt and decrypt traffic between the Desktop App and the cloud. 

 

 

Sync less folders for better performance

What's causing this?

You are syncing more than the maximum supported 500,000 files at once to your machine.

How to resolve it

  • Select the Manage Offline Folders option from the App settings page and remove folders from syncing for offline access until you no longer see this message. The folders will still be accessible while you have an internet connection. 

 

 

X File(s) Skipped

What's causing this?

Some files have not been uploaded or downloaded.

How to resolve it

  • Click the X File(s) Skipped text for more details - you can select the reason for the skip to understand how to resolve the error in more detail.
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