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Failed : Error Message - {error_message=Could not parse certificate} .



After setting up Azure AD with Egnyte, when your test user attempts to authenticate, the following error is encountered. 

Failed : Error Message - {error_message=Could not parse certificate: java.io.IOException: Empty input, domainName=xxx, idp_userid=abc@xyz.com, egnyteServiceName=WEB, userName=abc@xyz}

The error specifically relates to the certificate you have entered into the Egnyte SSO console. 

Please check if you have removed the BEGIN and END delimiter lines from the certificate. If not, please remove them and save the settings on Egnyte before you test it again.

The settings can be found following the steps below: - 

Login as admin => Settings => Configuration => Security & Authentication => SSO Authentication





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