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Desktop App Core - Application & Full Disk Access Requirements for MacOS

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Overview

This article provides information for users who may encounter issues with the Desktop App Core that prevent the application from performing its normal functionalities, such as opening, syncing, deleting, and moving files. Each workaround can be performed depending on the pop-up message that appears when performing an action on Desktop App Core. It is recommended to still contact Egnyte Support when encountering any of these issues to assist in addressing them in a future version.

These restrictions may come up when content originating from the Desktop App is copied to a location outside of the Egnyte folders and the user attempts to open or edit the file. An example of this can be seen when an email sender attaches an Egnyte file from the Desktop App and the recipient tries to open or modify the file on the recipient's machine. 

Workarounds

App Store and Identified Developers

When performing an action on the Desktop App Core, an error can occur stating that the file cannot be interacted upon due to an application from an unidentified developer.

Desktop App Core_Permission Workaround_1.png

The workaround for this error will be the following:

  1. Click the Apple icon on the top left corner
  2. Select System Preferences
  3. Open the Privacy & Security settings
  4. Go to the Security -> Allow Applications downloaded from section
  5. Select Apps Store and identified developers as this setting may be defaulted to only allow apps from the App Store

Desktop App Core_Permission Workaround_3.png

Full Disk Access

This error message can be triggered when performing an action on Desktop App Core, and full disk access is needed to prevent it from occurring multiple times.

Desktop App Core_Permission Workaround_2.png

Here are the steps to apply this workaround:

  1. Click the Apple icon on the top left corner
  2. Select System Preferences
  3. Open the Privacy & Security settings
  4. Click Full Disk Access
  5. Look for Egnyte and enable the toggle

Desktop App Core_Permission Workaround_4.png

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