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Confirming Sync Deletes During True-Up



Any user of Migration App.


Whenever you run a True-Up, the default behavior of Migration App is to Sync Deletes. This means that if data was originally copied to Egnyte but has since been deleted from the Source, when you run a True-Up command the data will also be deleted from Egnyte. As a reminder, you can always opt out of Syncing Deletes

Confirming Sync Deletes 

Occasionally, customers are surprised by data deletion during a migration where files and folders that were originally migrated end up being deleted from Egnyte during True-Ups. This is the expected behavior, as the migration tool is designed to mirror the source and destination. So if the files or folders had been deleted from the source, they should also be deleted from the destination. But this isn’t always what the customer wants or expects to happen.

To help customers achieve the desired outcome, we have provided multiple ways to opt out of Syncing Deletes. But even so, data deletion can come up unexpectedly so we designed a way to help avoid any surprises.

If deletions exceeding the default threshold for your domain are identified during a scan for a True-Up, the job is paused, a warning message is displayed on the Migration Details page and an email is sent to the Migration Operator. 

The warning message:

blobid0.pngThe email:

Migration App - e-mail when true-up detects a lot of deletes.png

Once the Migration Operator has responded, the job will either resume as configured (and the data will be deleted), or with Sync Deletes disabled, the True-Up can be restarted without deleting the data.

Default Settings for Sync Deletes

The feature is enabled by default for all domains, with default thresholds set at 50 files and 50GB. This means that if a true-up job identifies 50 files or more, OR 50GB or more of data to be deleted, the true-up job will automatically pause, and an email notification will be sent.

If you want to customize these settings for your domain, please submit a ticket to support@egnyte.com to request changes to any of these settings for your domain.

Questions? Feature Requests? Other Feedback?

If you have feature suggestions or requests, feel free to submit them here, and make sure you mention Migration App in the text.

For more complex requests that would benefit from providing screenshots or other attachments, you may submit them to support@egnyte.com. Be sure to include Migration App in the email title. Our Support team will push your comments to the Product team for consideration.


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