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Why can't Storage Sync connect to my Active Directory?


If you love Storage Sync, try Smart Cache, Egnyte's next-gen hybrid technology. Egnyte has been investing heavily in Smart Cache -- it combines the performance and scalability of Storage Sync with intelligent caching technology, single drive letter, global file locking, and much more. Learn more here.

There may be a few reasons why your Storage Sync appliance would fail to connect to your AD environment. Please check the following:

  1. Use DHCP (Domain Host Configuration Protocol) within the Storage Sync appliance's Network Settings and save. Re-enter the AD parameters.
  2. Alternatively, you can use the fully qualified hostname in the network settings of the Storage Sync appliance. Instead of using the hostname only (e.g. egnyteelc), you can enter the fully qualified domain name (e.g. egnyteelc.mydomain.local).
  3. The Directory Service parameters may not be accurate. Please contact our Support Team for further assistance.  
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