1. Log in to the VMware machine using putty.
    Enter the IP address of the ELC VM for the host, enter root for username, and input the password to log in.
  2. Type ps –ef | grep smb and press enter.
    This will show a list of samba processes that are running. If there is a process ending with smbd, it means the samba process is running.
    If you don’t see a smbd process running, then try to start the samba service.
  3. To start samba service you'll need to run:
    systemctl start smb
  4. After starting the samba service, you'll need to recheck if the service has actually started by running:
    ps –ef | grep smb
  5. After ensuring that samba services are running, please try to map the network drive again.
  6. The secondary reason could be if the user already has mapped the drive earlier on his/her system, but is not able to access it from the file explorer, then you have to remove the entries from the Windows Credential Manager and also check if any entries persist in the command prompt by running the net use command. If any entries found relating to the ELC hostname/IP Address, then delete the entries by running the below command,

    net use Z: /delete (say Z: is mapped to ELC) OR
    net use 10.10.10.5/ELC /delete (In case the drive letter is not assigned)

  7. After removing the entries, run the net use command and confirm if the entries are removed for the ELC drives.
  8. Map the ELC drive from scratch through File Explorer and see if the drive gets mapped.
  9. If you're still unable to map the network drive, please contact Support for further assistance.