Welcome to
Help Desk

Product Updates
Ideas Contact Support

Egnyte will End of Support Netgear on September 30th, 2021.  For more information, please see this article:  Future of Storage Sync for Netgear


Windows Clients running AVG antivirus may experience errors when accessing shares on the Storage Sync for VMware/Hyper-V 


When opening a file the users may see the error: 

Access Denied contact your administrator


When navigating to a file and attempting to open the file the users may see the error:

The directory name is invalid when trying to open a file.


Within the AVG admin console, exceptions will need to be added for the ELC, Private, and Shared locations.  


Was this article helpful?
0 out of 6 found this helpful

For technical assistance, please contact us.