Welcome to
Help Desk

Product Updates
Ideas Contact Support

Storage Sync for Hyper-V Installation


If you love Storage Sync, try Smart Cache, Egnyte's next-gen hybrid technology. Egnyte has been investing heavily in Smart Cache -- it combines the performance and scalability of Storage Sync with intelligent caching technology, single drive letter, global file locking, and much more. Learn more here.


Storage Sync can be deployed as a virtual machine on qualified Windows Hyper-V host systems. Click here to learn more about Storage Sync for Hyper-V.

The following article guides you through the installation process and best practices for the deployment and usage of Storage Sync for Hyper-V. 

System Requirements 

To ensure optimal performance when using Storage Sync, please follow the guidelines documented in the System Requirements page

Storage Sync Installation

The product guide will give you a detailed walk-through of the installation and set up process and the download link to get the necessary package to start installation. 

Windows Server 2016

Windows Server 2019

Windows Server 2022

Product Guide 

 Download Storage Sync for Hyper-V 

Note: If you need assistance with the installation, please click on the Submit a Request link above and an Egnyte agent will assist you. 

Migrate Storage Sync from v11.x to v12.x

Storage Sync 11.x is hosted on 64-bit CentOS 7.3 virtual machine (VM). Storage Sync 12.x is hosted on a 64-bit Debian virtual machine. Migration requires deploying a new 12.x VM and moving the original data disk from the 11.x VM to this newly deployed VM. Please refer to the migration guide in order to move data and configuration from the existing VM to Storage Sync 12.x.

Total Storage Considerations

There is a total storage maximum of 16TB per instance of Storage Sync that you deploy; storage can be allocated in increments of 1.8TB up to the 16TB limit. We recommend deploying multiple Storage Sync VMs if you need to access more than 16TB of storage at a specific office location.

Maximum Folder and File Size

Egnyte allows you to sync 50,000 files in any folder and up to 5 million files total between your device and the Cloud.  Files in sub-folders do not count against the 50K file per folder limit, so not only can you have 50K files in each folder, you can also have up to 50K files in each sub-folder. In addition, you can sync files up to 10GB in size. With continued development of our sync tools, both the maximum number of files and the file size will continue to increase. 

Mapping a Drive to Storage Sync

Once you've installed Storage Sync on your server and synchronized your data, individual users can map drives from their computer to Storage Sync. To do so, follow the directions below:

For PC users: Open My Computer, and click on menu item Tools > Map Network Drive. The folder name to be used is: \\VM.IP.ADDRESS\ELC

For Mac users: Open Finder, and click on menu item Go > Connect To Server. The location to be used is: smb://VM.IP.ADDRESS/ELC

Active Directory Requirements

You can configure Storage Sync to work with Active Directory. We have qualified Storage Sync to work against the following Active Directory versions:

  • Windows Server 2008 Active Directory
  • Windows Server 2012 Active Directory
  • Windows Server 2012 R2 Active Directory


  • Open LDAP integration (only Active Directory integration is supported)
  • Use of AFP to access share from on Mac OS (only CIFS/SMB is supported)
  • Synchronization of files from existing external shared folders (only files Egnyte/Storage Sync share will sync)

Only files transferred to the Egnyte share using a mapped network drive (SMB/CIFS) will synchronize. All files transferred to the share through other methods (e.g. via Storage Sync command-line console) will not be recognized by Storage Sync and will not be synced to the Cloud.

Changes you make to a file will only be synced once you close the file. This is usually not an issue for file types that are typically closed when editing is finished (like Word or Excel documents).

However, there are certain specialized application file types like those used in databases (Oracle databases, Mysql, SQL server, Access DB), Exchange servers, and virtual machines (e.g. Hyper-V) which are left open for extended periods of time while changes are made. Egnyte is not currently able to sync changes to these file-types while the files remain open, so use caution when storing them in a synced-folder.


Was this article helpful?
0 out of 0 found this helpful

For technical assistance, please contact us.