How Do I Bookmark a Folder?
Folders can be bookmarked for quicker access by selecting the three dots next to the desired folder and choosing Add Bookmark. Once bookmarked, the folder becomes available in the Bookmarks tab located in the bottom bar of the app.
The same steps are followed to remove a bookmark.
How Do I Send Links from the App?
A link to a file or folder can be shared via the Egnyte iOS App by accessing the three-dot menu next to the desired item and selecting the Share option.
Does the App Sync Files to My Mobile Device?
The app does not sync files to mobile devices to avoid excessive data usage. However, individual files or folders can be downloaded directly to the device for offline access.
How Do I Access Files or Folders When I’m Offline?
To make a file or folder available offline, the three vertical dots next to the item need to be tapped, followed by selecting the Mark Offline option. Once marked, the item remains accessible without an internet connection. All folders and files marked for offline access can be viewed in the Offline tab, located in the bottom bar of the app.
How Do I Edit and Save Files Back to Egnyte?
Egnyte partners with many third-party apps which allow users to open and edit a file from Egnyte.
Files can be edited and saved back to Egnyte directly from Microsoft Office apps. Click here to find out how.
I Got an Attachment in an Email. Can I Upload this to Egnyte?
Attachments can be uploaded by opening the iOS native email application and accessing the desired message. The attachment needs to be long-pressed, and from the context menu, Save Image or Save to Files needs to be selected. The Egnyte app is then opened to select the destination folder for the attachment upload.
How Do I Configure Session Timeout in the iOS App to Ensure Users are Signed Out After the Session Expires?
The Session Timeout setting, configured by the domain admin, applies only to the web application and is not supported in the iOS app. Login persistence on iOS is managed through token expiration, allowing users to remain logged in without unexpected interruptions.
What is the Difference Between Deleting a File in Files Tab Vs. Removing a File in the Offline Tab?
Deleting the local version will only remove the file from your device; the file will still exist in the cloud.
What If I Have Multiple Domains?
The Egnyte app now supports the ability to easily switch from one Egnyte domain to another without having to log in each time. To add a new domain, the Menu icon needs to be tapped, followed by selecting Manage Accounts. From there, the Add Account option needs to be selected, and the required login credentials can be entered.
Once a domain has been added, switching between domains is done by tapping the Menu icon and selecting Switch Account and choosing the domain needed.
How Do I Log Out of the App?
First, the 3-dot menu icon (3 horizontal lines) from the bottom bar of the app needs to be selected and the option to Manage Accounts must be tapped. Next, the three dot menu next to the account name must be tapped and the Log out from this account button must be clicked.
Are Egnyte Mobile Applications HIPAA compliant?
Egnyte's entire platform is HIPAA-ready, which includes the applications developed to access the cloud file server. For more information on HIPAA compliance, click here.
Why Am I Receiving an "Access Forbidden" Error Message?
If there's an error when updating or installing the mobile app, or Admins have restricted access from certain devices, mobile users may receive the following error message: Access Forbidden, you are not allowed to access your account from this device.
When this happens, there are a few steps you'll need to take to resolve the error.
- Log into the Web UI from a browser.
- Click on your profile picture, then your name, and open the My Devices tab.
- Locate your mobile device from the list and select it.
- Click on the device and on the next screen and select Remove Device.
- Once the device is successfully removed, uninstall the mobile app on your phone and reinstall the latest version from the Apple App Store.