This article provides instructions for configuring the Fetch FTP client for Mac to work with Egnyte, how to upload your files, and firewall recommendations. For background information about uploading files using FTP and access to other FTP configuration guides, please read this FTP Overview article.
If you have more than 50GB data total to transfer, consider using Egnyte's Migration App or some other third-party tool designed to handle larger data migrations.
Exclusions: Refer to this article for unsupported characters and excluded file types that will not be synced.
- Install the latest version of Fetch.
Note: Fetch is not a free FTP client.
- Once you open Fetch, you'll be asked to set up a new connection with the following information:
Host Name: ftp-[your egnyte domain].egnyte.com.
User Name: [your user name] $ [your egnyte domain].
Connect using: FTP with TLS/SSL (for FTP or FTPES connections) or SFTP.
Password: Your Egnyte password.
Note: SSO authenticated users will have to set a “Non-SSO” password that is only used for FTP. This can be done from the My Preferences tab under My Profile in the Egnyte Web UI.
- Click Connect.
- Navigate to Preferences, select the Upload tab, and choose Binary (Raw Data) from the Default upload format drop-down.
- Timestamps are preserved as a default, but you can toggle them off and on from the Obscure tab of the Preferences menu.
You can upload files by dragging from Finder or your desktop into the folder trees visible within Fetch's folder browser, or you can use the Put feature to browse for files.
If your firewall has restrictions and blocks certain ports, you may need to allow the following outbound port(s)
- FTP/FTPES: port (21)
- SFTP/SSH: port (22)
Egnyte uses the following ports below for data transfer:
- 10000 - 12000
- 20000 - 22000