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To use FTP, you first need to set the proper settings to allow Windows Explorer to connect to the FTP server.
Note: FTP is only available to Admins and Power Users, and for Office, Business, and Enterprise plans.
Note: FTP through Windows Explorer is only recommended for small file transfers. For larger data transfers, we recommend using an FTP client (i.e. FileZilla)
Windows 8.1 & Windows 10
- Open Control Panel via your start menu and double click on Internet Options.
- Select the Advanced tab at the top and scroll down to Enable FTP folder view (outside of Internet Explorer) and make sure it is checked.
- Scroll down to Use Passive FTP (for Firewall and DSL modem compatibility) and make sure it is checked. Click OK to save these settings.
- Open the File Explorer on Windows.
- Click on This PC from the left navigation panel in Windows explorer, then click on Computer from the top, after that you will open the ribbon menu, choose Add a network location. You can also quickly right click on This PC, then choose Add a network location from the jump-down context menu.
- The Add Network Location Wizard will open; click Next.
- Select the Choose another network location option and click Next.
- Enter the FTP address for your domain, e.g. ftp://ftp-acme.egnyte.com (replace acme with your Egnyte domain name). Click Next.
- Make sure Log on anonymously is NOT checked.
- Enter your username (Example: jsmith$acme). The format to enter username and password is egnyteusername$egnytedomainname.
- Click Next.
- Enter a name to call this connection, (Example: Acme FTP). Click Next.
- Make sure Open this network place when I click Finish is checked, and click Finish.
- Enter your password for the Egnyte username you specified in step 10 earlier and check the box to Save password if you're on a trusted computer. Click Log On.
- You have completed the setup of FTP via Windows Explorer.
- In the future, all you will need to do is go to My Network Places and you will see the FTP connection that you named in step 12.
Note: When you first connect to the FTP site, you’ll be prompted for a password. Select the Save password check box if you want Windows to remember that password and connect you directly to the site in the future.