FTP access to your Egnyte account is available to Admins and Power Users. By default, these users can access FTP, but Admins can restrict access and/or require only secure connections. 


To change FTP access for your users, open the menu and select Settings from the drop-down. Then, select Applications from the left menu and scroll down to the FTP section. 

There are 3 options for customizing FTP access by your users:

  • Admins only: Only Administrators can connect and transfer files via FTP

  • Admins & Power Users: Administrator and Power Users can connect and transfer files via FTP.
    Note: Power Users will experience error 421 FTP access is not available to this user if this setting is set to Admins only.
  • No FTP Access: To disable FTP access for all users, simply change the toggle to Disabled and click Save.



Administrators can also choose to allow only secure FTP connections such as FTPES (explicit FTPS) or SFTP. To require secure FTP connections, check the box next to the FTPES (SSL-based FTP) option and/or the SFTP (SSH-based FTP) options, uncheck the box for FTP, and click Save at the bottom of the screen. We recommend only allowing secure connections as normal FTP transmits usernames and password un-encrypted over the network and can therefore pose a security risk.